Resume
Hi, I have recently completed my CSA and CAD.Iam an experienced IT professional who wants to switch to SNOW.Is there any recommendation to build resume?Any application references to build and showcase in GIT.
Forum Posts
Visibility of Additional Comments(customer visible) on SCTASK to Non-Admin users
There is an issue we are facing with while viewing Additional Comments(customer visible). Non-Admin user's even when having itil role are unable to view Additional Comments(customer visible) on SCTASK and this issue is observed only on few requests. ...
Free Course
1) Do we have latest details for Year 2025 as which courses etc are free to go through.
Does CreatorCon cost extra? What are the dates?
Does CreatorCon cost extra? What are the dates?
Knowledge Blocks expiring on Knowledge articles
We are wanting to implement Knowledge Blocks (KBB's) into our customers knowledge bases however there have been concerns (from the customer) around KBB's expiring due to people not actively reviewing/maintaining KA's already.We are an integration com...
Resolved! how do you access the onboarding checklist?
I keep getting emails about not completeing my onboarding checklist but no one has been able to tell me how? there are articles about a mobile onboarding app but Rome does not support the mobile app so I went to YouTube found a video about downloadin...
Seeking Advice on Expiring Knowledge Management Courses on NowLearning
Hi everyone, I noticed that several knowledge management courses on the NowLearning platform are set to expire soon. I'm curious to know what others are doing in this situation. Are these courses archived somewhere for future reference? Additionally,...
Allowed file extenssion
Hi, I would like to add .oft file extension to the existing KB, how to disable the prohibited file extension prompt.
Resolved! Value Calculator
Hi,Can anyone please share with me the link to value calculator for calculating the ROI of ServiceNow product implemenation. I am able to locate a video for old calculator (https://www.servicenow.com/community/knowledge-blog/calculate-the-value-of-up...
Kb_knowledge_create
On navigating to create new on Knowledge landing on the pagehttps://instnace name.service-now.com/now/nav/ui/classic/params/target/kb_knowledge_create.do%3F%26sysparm_stack%3Dno%26sysparm_interceptor_preference%3Dnewow on the new version of page afte...
Outdated articles can not be deattached from a case
Outdated articles that were attached to a case can no longer be deattached if there is a newer version in the meantime.Use case:Kb article X was attached to a case in version 1the article has since been revised (version 2)Service agent wants to deatt...
Washington: archiving articles - redirection to another article
Hello everyone,we received the information a while back that there should be a new function in version Washington. When you archive a KB article, a pop up should come up in which you can enter a different KB article number, so that when someone click...
Can I exclude certain Knowledge Base articles from this search?
Can I exclude certain Knowledge Base articles from this search?Please help.Example: articles in “customer service” should not appear in the search results.
What is Now assist in ServiceNow? How can I get in my personal Developer instance?
Dear Family, I want to know more about Now assist. Could you please help me in getting now assist in my PDI. Many thanks,Uday Gadiparthi
Feedback on the KNOWLEDGE 2022 virtual experience
Very dissappointed to learn that virtual conference attendees cannot hear or access the same content that in-person attendees can. I have found no way to network live with others virtually or to listen to any live keynote speakers. The KNOWLEDGE virt...
