Resolved! Knowledge approver - publish flow OOTB
In the knowledge-based flow is it possible to remove KB owner from approval list and have only the manage and kb admin approval ?
Forum Posts
Knowledge Articles from HR Knowledge Base are being set to retired without clicking Retire UI Action
Hi Team, There is a weird scenario which i came across recently. Knowledge Articles from HR Knowledge Base are instantly getting retired without clicking on Retire UI Action when any change is made on knowledge article when it's in published state. S...
Guide me to servicenow scripting
Please guide me how to master ServiceNow scripting. I can do anything with ootb but when it comes to scripting, I still could not able to master it.Suggest me how to do it and if you have assignments, please give me so that I can practice as much as ...
Resolved! Last-Minute Study Tips for CSA Exam
Hello everyone,I have my Certified System Administrator (CSA) exam scheduled for tomorrow and I'm looking for last-minute study tips and resources. Can anyone suggest:- Key topics to focus on for the exam?- Recommended study materials or resources (e...
How to retrieve historical resolved incidents for a new incident created with its short description
if a new incident is created and i wanted to find out if the similar incident is already resolved in the past and can get that incident details
Trying to understand how knowledge article formatting works
Hello. I'm new to the Community so apologies if I've posted in the wrong area. Please point me in the right direction if I have! I'm not sure how to pose my question, so I'll provide an example of what I'm trying to understand.In web design, for exam...
Add Ownership Group in an article footer
Hi,I need to add the Ownership group in an Article footer bellow the Author and Last modified time. It's possible?
Populate Caller email id,location, manager name using on change Client script
Hi,I want to populate Caller email id,manager name,caller location in alert using on change client script on caller & glide ajax.How can I achieve this?Thanks in advance!
Are you a customer interested in presenting at Knowledge 2025?
Customers... start your engines! The customer call for content (CFC) is live for Knowledge 2025. Now is the time to bring gather your pit crew and submit your best stories. The checkered flag is in reach, share your stories on where AI gets to work f...
Change default to "true" for CSC criteria
Hello Community, ---is there a way to change the default value of the CSC criteria to “true”?According to our coaches' experience, it appears to occur more often that the criteria are met rather than not. Therefore, it would make things easier if the...
Resolved! Is it possible to have one attachment linked to multiple Knowledge Articles?
Hi everyone, I am new to the ServiceNow community! If this question was already answered before, I would appreciate if you could comment the link. Is it possible to have one attachment linked to multiple Knowledge Articles? For example, I have Docum...
Resume
Hi, I have recently completed my CSA and CAD.Iam an experienced IT professional who wants to switch to SNOW.Is there any recommendation to build resume?Any application references to build and showcase in GIT.
Visibility of Additional Comments(customer visible) on SCTASK to Non-Admin users
There is an issue we are facing with while viewing Additional Comments(customer visible). Non-Admin user's even when having itil role are unable to view Additional Comments(customer visible) on SCTASK and this issue is observed only on few requests. ...
Free Course
1) Do we have latest details for Year 2025 as which courses etc are free to go through.
Does CreatorCon cost extra? What are the dates?
Does CreatorCon cost extra? What are the dates?
