How to retrieve historical resolved incidents for a new incident created with its short description
if a new incident is created and i wanted to find out if the similar incident is already resolved in the past and can get that incident details
Forum Posts
Trying to understand how knowledge article formatting works
Hello. I'm new to the Community so apologies if I've posted in the wrong area. Please point me in the right direction if I have! I'm not sure how to pose my question, so I'll provide an example of what I'm trying to understand.In web design, for exam...
Add Ownership Group in an article footer
Hi,I need to add the Ownership group in an Article footer bellow the Author and Last modified time. It's possible?
Populate Caller email id,location, manager name using on change Client script
Hi,I want to populate Caller email id,manager name,caller location in alert using on change client script on caller & glide ajax.How can I achieve this?Thanks in advance!
Are you a customer interested in presenting at Knowledge 2025?
Customers... start your engines! The customer call for content (CFC) is live for Knowledge 2025. Now is the time to bring gather your pit crew and submit your best stories. The checkered flag is in reach, share your stories on where AI gets to work f...
Change default to "true" for CSC criteria
Hello Community, ---is there a way to change the default value of the CSC criteria to “true”?According to our coaches' experience, it appears to occur more often that the criteria are met rather than not. Therefore, it would make things easier if the...
Resolved! Is it possible to have one attachment linked to multiple Knowledge Articles?
Hi everyone, I am new to the ServiceNow community! If this question was already answered before, I would appreciate if you could comment the link. Is it possible to have one attachment linked to multiple Knowledge Articles? For example, I have Docum...
Resume
Hi, I have recently completed my CSA and CAD.Iam an experienced IT professional who wants to switch to SNOW.Is there any recommendation to build resume?Any application references to build and showcase in GIT.
Visibility of Additional Comments(customer visible) on SCTASK to Non-Admin users
There is an issue we are facing with while viewing Additional Comments(customer visible). Non-Admin user's even when having itil role are unable to view Additional Comments(customer visible) on SCTASK and this issue is observed only on few requests. ...
Free Course
1) Do we have latest details for Year 2025 as which courses etc are free to go through.
Does CreatorCon cost extra? What are the dates?
Does CreatorCon cost extra? What are the dates?
Knowledge Blocks expiring on Knowledge articles
We are wanting to implement Knowledge Blocks (KBB's) into our customers knowledge bases however there have been concerns (from the customer) around KBB's expiring due to people not actively reviewing/maintaining KA's already.We are an integration com...
Resolved! how do you access the onboarding checklist?
I keep getting emails about not completeing my onboarding checklist but no one has been able to tell me how? there are articles about a mobile onboarding app but Rome does not support the mobile app so I went to YouTube found a video about downloadin...
Seeking Advice on Expiring Knowledge Management Courses on NowLearning
Hi everyone, I noticed that several knowledge management courses on the NowLearning platform are set to expire soon. I'm curious to know what others are doing in this situation. Are these courses archived somewhere for future reference? Additionally,...
Allowed file extenssion
Hi, I would like to add .oft file extension to the existing KB, how to disable the prohibited file extension prompt.
