There is an issue we are facing with while viewing Additional Comments(customer visible). Non-Admin user's even when having itil role are unable to view Additional Comments(customer visible) on SCTASK and this issue is observed only on few requests. ...
1) Do we have latest details for Year 2025 as which courses etc are free to go through.
Does CreatorCon cost extra? What are the dates?
Is there a way to select which attachments are displayed in a Knowledge article. For example only show an MS office file as an attachment vs several picture files that make up the article content. The settings currently displayed seem to be all attac...
We are wanting to implement Knowledge Blocks (KBB's) into our customers knowledge bases however there have been concerns (from the customer) around KBB's expiring due to people not actively reviewing/maintaining KA's already.We are an integration com...
I keep getting emails about not completeing my onboarding checklist but no one has been able to tell me how? there are articles about a mobile onboarding app but Rome does not support the mobile app so I went to YouTube found a video about downloadin...
Hi everyone, I noticed that several knowledge management courses on the NowLearning platform are set to expire soon. I'm curious to know what others are doing in this situation. Are these courses archived somewhere for future reference? Additionally,...
Hi, I would like to add .oft file extension to the existing KB, how to disable the prohibited file extension prompt.
Hi,Can anyone please share with me the link to value calculator for calculating the ROI of ServiceNow product implemenation. I am able to locate a video for old calculator (https://www.servicenow.com/community/knowledge-blog/calculate-the-value-of-up...
On navigating to create new on Knowledge landing on the pagehttps://instnace name.service-now.com/now/nav/ui/classic/params/target/kb_knowledge_create.do%3F%26sysparm_stack%3Dno%26sysparm_interceptor_preference%3Dnewow on the new version of page afte...
Outdated articles that were attached to a case can no longer be deattached if there is a newer version in the meantime.Use case:Kb article X was attached to a case in version 1the article has since been revised (version 2)Service agent wants to deatt...
Hello everyone,we received the information a while back that there should be a new function in version Washington. When you archive a KB article, a pop up should come up in which you can enter a different KB article number, so that when someone click...
Can I exclude certain Knowledge Base articles from this search?Please help.Example: articles in “customer service” should not appear in the search results.
Dear Family, I want to know more about Now assist. Could you please help me in getting now assist in my PDI. Many thanks,Uday Gadiparthi
Very dissappointed to learn that virtual conference attendees cannot hear or access the same content that in-person attendees can. I have found no way to network live with others virtually or to listen to any live keynote speakers. The KNOWLEDGE virt...
