Approvals on Emergency Change

[Mego919]

What is best practice for approvals on an Emergency Change? Is it one approval or two? Should the approval be by a senior leader, CI owner, or change coordinator?

[Harsh_Deep]

Hello @Mego919 

Please check below for your answer-

https://ucdavisit.service-now.com/servicehub?id=ucd_kb_article&sysparm_article=KB0001304

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[Dr Atul G- LNG]

Hi @Mego919 

I worked as a change manager and a process lead too. It is tough to say what is a best practice.

But here are few thoughts

- Had minimum 1 approval i.e. ECAB Approval.

- As it is an emergency, I will not recommend to add more approval as it can delay the process.

- If the change is going during the blackout period, and emergency then I prefer to have 1 + 1 means, ECAB + What is best CI owner or Service Owner.

- Also if it compliance changes / then add the other department owner's approval.

These are a few tips but it depends on your business nature.