How do you create a mobile view?

justin_ford · ‎07-27-2017

Many of the primary tables like Incident, Change, and Problem already have a mobile view selectable. I cannot find a way to create a mobile view when it does not already exist.

Message was edited by: Justin Ford The view that it is pulling is not one that we had set as default or any other selectable view.

oharel · ‎07-27-2017

Hi Justin,

Try this:

1. Use configure -> Form Layout and create a view - call it Mobile

2. Define the field you want to appear on the form for this view

3. Save and check that the result is what you want

4. Go to System UI -> View Rules

5. Add a new rule:

Name: My mobile view

Table: <your table>

View: mobile

Device type: Mobile

You can add conditions if you want, or leave it as is.

6. Save the new rule

To check it, use your mobile or go to: https://<your instance name>.service-now.com/$m.do#

harel

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justin_ford · ‎07-28-2017

Discovered that your steps do work. Problem is that when going through a related list it does not show the proper format. Presently working with HI to sort this out.

justin_stigall · ‎06-13-2018

Did you ever figure out a fix for this?

Vikram Singh1 · ‎09-03-2018

its not working as i have done the same.