Is there any way for users to turn on/off specific push notifications on Agent Mobile?

Bridgette Weiri · ‎02-10-2022

I know users can turn on/off notifications in their phone settings and that there is a general on/off push notification setting, but is there a way to turn on/off specific notifications?

Thank you,

Bridgette Weirich

Muralidharan BS · ‎02-14-2022

Hi Bridgette Weirich,

I think it is possible, from the desktop users can navigate to the notification and turn off the push notification as they wish.

The notification preferences gets saved in - cmn_notif_device table. So you can have smart button to control the action here I believe.

I havent tried this in my PDI but if you wanted to check, you can use the Now Support app (HI Portal). if you scroll to the bottom on the home page they have notification preferences as applet.

View solution in original post

Bridgette Weiri · ‎02-18-2022

Thank you very much, Murali!

Muralidharan BS · ‎02-21-2022

You've welcome both! 🙂

Bridgette Weiri · ‎02-28-2022

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