Resolved! ITSM Process Guide for Incident Management, Problem Management, Change Management
Hello Team,Can anyone provide me the link to ITSM Process Guide for Incident Management, Problem Management, Change Management? Thanks,Sunny
Forum Posts
Resolved! How does 'Risk Assessment' result(s) affect Inherent & Residual impact/likelihood scores?
Hi all,A bit new in GRC Risk space.I'm trying to understand how does Risk assessment process affects the Inherent & Residual risk scores, but I'm pretty mych confused: This is what I've tried so far1. Created dummy 'Risk Statement' record (associated...
BCM - Plan Versions
We are implementing Business Continuity Management (BCM), initially starting with IT Disaster Recovery plans. As part of compliance requirements for our industry, we need to be able to produce the versions of each DR Plan that were in effect during ...
How to track a Data retention/Blocking concept in IRM and relate it to Information Objects
How would you track a Data Retentions/Blocking Concepts in IRM and relate it to CSDM Information Objects ? In our customer's COE, we want to track which data retentions apply for the various data entities we govern in our process streams. For ins...
Table of Content automatic generation
Hi all,I've received the requirement to include in the Audit Report also a table of content to be automatically inserted with indication of paragraphs and related page where those starts.Anyone knows if there is a way to do so? I found out this API (...
Create New button is not showing in workspace (GRC: compliance case management)
Hi, "New" button is not available in "Compliance Case Management"->case->case task.However there is no other way to create a task from workspace view in a case The same was unavailable in platform view, which is enabled by disable "omit new button"...
Resolved! Whats the plugin id for GRC Compliance Workspace?
Please help with the plugin id for the GRC - Compliance Workspace ? https://docs.servicenow.com/bundle/utah-governance-risk-compliance/page/product/grc-workspace-compliance/concept/grc-tasks-pol-comp-ws.html
Tables in GRC: Profile application scope
Hello Team, Can you please list the tables that come under GRC: Profile Application Scope.
Why logs messages are not displaying in 'system logs' for Indicator templates
Dear Team, I am tring to wite some script on indicator template by selecting the type as 'script' , but unable to see the log in the 'system logs', kindly help me on this. please find below attachment. Thank you,Surya
Not able to assign security_admin role to any user
Hi , As an admin, I am not able to assign security_admin role to any user. Even when I am adding that role to any user, it is not getting added without any error message. Can anyone help me here? Regards, Afsar
Compliance score rollup from downstream entities to parent entities
Hello everyone, I have a use case where downstream entity compliance scores must roll up at parent entity. Has anyone looked at this? So in detail: let's say I have entity class defined such as Company (Root Class)Org Level 1 (Rolls up to Company)Org...
Associating Policy to Control Objective
Hello,when you are associating Policy to a Control Objective, It seems like you can only associate policy if the state is in Draft or Review. Does anyone have any reasoning behind that logic? Thank you.
Resolved! UCF integration with ServiceNow
I am trying to check to see how the integration works to get UCF connected to unified compliance integration in ServiceNow. When I click on the API It says invalid credentials. Why would it say that and where do I correct that? I need to get the conn...
Remove License for a user
Hello Community, I have a quick , how do you remove a license for a user for instance we have role "ABC", which is licensable and that role is assigned to some 56 users so if we want to reduce the license cost as we are overage for license so just re...
Approach for risk response task approvals and risk lifecycle in general
Hi all, I was wondering what your experiences are, in practice, when it comes to managing the risk lifecycle in ServiceNow and getting approvals for risk mitigation tasks etc. For example, Risk Manager role is the one who reviews e.g. risk mitigation...