Hi all,New in IRM space and I appreciate your help and comments. Was wondering what are best practices when it comes to (classic) risk rollup calculations? IE1) Calculate Risk statement risk scores from its related risk records? 2) Calculate Entity (...
I am trying to create report for Indicator Task records where I want to show Quarter on Quarter basis report with Sum of values provided by assessor/users. However, I am not able to find report type where I can show quarter on quarter basis, If i gro...
Hello,New to IRM space and aware that enabling 'Advanced Risk' property introduces new process in risk assessment utilizing RAM, but before I upgrade I want to 'waste' all options related to 'Standard Risk' 1) Is advanced risk (RAM) the only way to ...
An API is using for login purpose Next thing is to validate if api is valid credendtials API is generating response How to parse the response of specific item and print in logs <?xml version="1.0" encoding="UTF-8" ?> <root> <Authuser>string</Au...
Hello,Our SLA breach notifications use the Event parm 1 contains recipientHow can I add additional users to Event parm 1 contains recipient at the moment the email is only sent to the assigned to person of the ticket. I want to add the manager of the...
Hello Experts,I am encountering an issue where the value of a [choice] type field on the indicator template is not displayed in the workspace for certain users. However, for the same users, the field value is visible in the native view. This is a uni...
Hello All, I am exploring Washington release on on PDI, where while accessing compliance workspace i can see double entries in list menu.user - Admin Any suggestion?
Hi, I had a query-"where do the logs for Dynamic translation get saved in ServiceNow instance? We are using "Microsoft Translator" for Dynamic translation. Currently we are using client credentials for connection.
Hi Everyone,We have created one control objective and mapped to the new policy created. We have also created entity type and entity filter. All the entities are reflected in the related list in the entity type record. When I map the entity type to t...
Hello Team,Can anyone provide me the link to ITSM Process Guide for Incident Management, Problem Management, Change Management? Thanks,Sunny
Looking for a best practice. I've created Indicator Tasks to collect data from different teams in the company. Since I created the Tasks I'm listed as the Owner and in Assigned To for all 300 Tasks. why can those teams not change the Assigned To to t...
Hi all,A bit new in GRC Risk space.I'm trying to understand how does Risk assessment process affects the Inherent & Residual risk scores, but I'm pretty mych confused: This is what I've tried so far1. Created dummy 'Risk Statement' record (associated...
We are implementing Business Continuity Management (BCM), initially starting with IT Disaster Recovery plans. As part of compliance requirements for our industry, we need to be able to produce the versions of each DR Plan that were in effect during ...
What is the best way to capture the consequence of a risk using ServiceNow advance risk? There can be more than 1 consequence of a risk.
Hello All , i am lead the support group and we have few Project that the customer working throw the SNOW ticketing CRM system the current flow is that the customer open ticket support team and few more individual received it throw email and from t...
