DPR module
Has anyone implemented the DPR module using DevOps tools such as Jenkins, Jira, and GitHub? If so, would you be open to sharing your experience or insights?
Forum Posts
Resolved! Tooltip in GRC attestation metrics is not working
Hi!I am currently creating an attestation, and our client wants to have a tooltip or hint on some questions (metrics). In the Metric [asmt_metric] form there is a field "Description" and I believe this is used for tooltips. I tried utilizing this fie...
Metrics
In advanced risk, approval can be obtained on risk assessment instance even if the risk response task remains open and Risk remains in Respond state and metrics (KRIs) can be applied on the Risk even in Respond state. (or data can be collected throug...
Replace reference fields Approver & Assessor with list type fields on Request risk assessment popup
Hi Experts, We enabled advanced risk assessment for our Risk form. Currently using Risk Workspace to create risk Records manually. We are trying to enhance user experience by replacing reference fields Approver & Assessor with list type fields. So th...
Limitation on the number of metrics per (GRC) attestation
Hi! I have an issue regarding Metric that have been bugging me for 2 days now. So, my task is to create an attestation that will have 124 metrics (questions). These questions are grouped into 8 categories. Yesterday, I was able to create all of the m...
Resolved! What triggers the creation of the Issue record from the Issue triage?
My task is to add a field from the Issue Triage to the Issue record, now I know that I can use Business Rules for this one; but I was wondering what actually triggers the creation of the Issue record once you complete the Issue Triage?
Substate field on Issue form
Hi all,I am currently working on Issue management and have 2 queries 1. when the state is reached to " closed complete" or " closed incomplete" state after reaching to "Review" state 2. There is a "substate" field present on issue form and it is rea...
Is it possible to connect citation to Controls & Business processes in Risk Workspace (IRM)
Background -In my company's servicenow instance, the Risk Workspace has been configured and the Policy and Compliance workspace is planned for a future phase, but currently, we are focused on merging SOX- related controls, risks, business apps, busin...
Resolved! Dynamic Risk Response Options to be populated in risk assessment for a specific RAM
Hi Experts , As we know, assessors in the risk assessment process currently have four out-of-the-box (OOB) options to choose from when responding to risk assessment: Mitigate, Accept, Avoid, and Transfer. I am currently focused on enhancing our risk...
Unable to make fields non-editable on Compliance workspace
Hi,I've set up a 'list_view' ACL which is functioning correctly in the Native UI, but it's not taking effect in the Compliance Workspace.1. ACL :2: Workspace: Fields are editable. Thanks.!Kartik Magadum
Resolved! Auto Populate Due Date based on Priority (1.Critical, 2.High, 3. Moderate, 4.Low, 5.Planning)
Hi, I want to Auto Populate the Due Date (17/07/2025 10:38:09) based on Priority as (1.Critical, 2.High, 3. Moderate, 4.Low, 5.Planning). Pls let me know the relevant code for this as per the requirement.
Resolved! Trigger Daily Notification if renewal date is expired
Hi, Please provide the relevant code so that schedule job can be run daily if renewal date is expired.Do let me know in case of any query. Thanks
Email Script (To print dynamic days through Email notification)
Hi, I have created a below script however when I am triggering notification it is showing days like that in format 14141415. Could you please let me know what is the specific issue because of which it is showing like this. Name of the email script :-...
Resolved! CC Recipients in Email Script Triggered via Notification
I have created this email script to add the recipients in cc however it is working for custodian l4 name which is a reference field but not working for reviewers (which is list collector type) and another field u_corp_cert which is also a reference f...
BCM Workspace not showing data
Hi, I have imported data through excel to plan table and now BCM workspace is not showing up any records(Criss Events, Business Impact Analysis, Planning & Exercises) in DEV Instance which is working prior, I am attaching the pictures from DEV and T...
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