Add a component in Reference Information side bar in Risk Workspace
Hi I want to add a control related tab below control indicator failure in the reference information. How can a new tab be added .
Forum Posts
Require a Control performer field on control form OOB
Hello Everyone I have a customer requirement where I need to have a field named control performer on the control form. The duties of this field would be a mixture of control owner and attestation respondent. I would like to know whether this can be d...
Resolved! Policy Exception Questionnaire
Hello, I was wondering how I can trigger a Policy Exception Questionnaire. I have created the Questionnaire in the Exception Questionnaires, but what do I do next to trigger them and now do I see that on the Policy Exception? Thanks, M.
Risk Bow tie implementation
I was wondering if anyone in the community has experience with implementing Risk Bow-Tie in ServiceNow IRM. Please refer to the attached image as an example of a Risk Bow-Tie, which includes the following components:1. Controls (preventive = 4 and Mi...
DPR module
Has anyone implemented the DPR module using DevOps tools such as Jenkins, Jira, and GitHub? If so, would you be open to sharing your experience or insights?
Resolved! Tooltip in GRC attestation metrics is not working
Hi!I am currently creating an attestation, and our client wants to have a tooltip or hint on some questions (metrics). In the Metric [asmt_metric] form there is a field "Description" and I believe this is used for tooltips. I tried utilizing this fie...
Metrics
In advanced risk, approval can be obtained on risk assessment instance even if the risk response task remains open and Risk remains in Respond state and metrics (KRIs) can be applied on the Risk even in Respond state. (or data can be collected throug...
Replace reference fields Approver & Assessor with list type fields on Request risk assessment popup
Hi Experts, We enabled advanced risk assessment for our Risk form. Currently using Risk Workspace to create risk Records manually. We are trying to enhance user experience by replacing reference fields Approver & Assessor with list type fields. So th...
Limitation on the number of metrics per (GRC) attestation
Hi! I have an issue regarding Metric that have been bugging me for 2 days now. So, my task is to create an attestation that will have 124 metrics (questions). These questions are grouped into 8 categories. Yesterday, I was able to create all of the m...
Resolved! What triggers the creation of the Issue record from the Issue triage?
My task is to add a field from the Issue Triage to the Issue record, now I know that I can use Business Rules for this one; but I was wondering what actually triggers the creation of the Issue record once you complete the Issue Triage?
Substate field on Issue form
Hi all,I am currently working on Issue management and have 2 queries 1. when the state is reached to " closed complete" or " closed incomplete" state after reaching to "Review" state 2. There is a "substate" field present on issue form and it is rea...
Is it possible to connect citation to Controls & Business processes in Risk Workspace (IRM)
Background -In my company's servicenow instance, the Risk Workspace has been configured and the Policy and Compliance workspace is planned for a future phase, but currently, we are focused on merging SOX- related controls, risks, business apps, busin...
Resolved! Dynamic Risk Response Options to be populated in risk assessment for a specific RAM
Hi Experts , As we know, assessors in the risk assessment process currently have four out-of-the-box (OOB) options to choose from when responding to risk assessment: Mitigate, Accept, Avoid, and Transfer. I am currently focused on enhancing our risk...
Unable to make fields non-editable on Compliance workspace
Hi,I've set up a 'list_view' ACL which is functioning correctly in the Native UI, but it's not taking effect in the Compliance Workspace.1. ACL :2: Workspace: Fields are editable. Thanks.!Kartik Magadum
Resolved! Auto Populate Due Date based on Priority (1.Critical, 2.High, 3. Moderate, 4.Low, 5.Planning)
Hi, I want to Auto Populate the Due Date (17/07/2025 10:38:09) based on Priority as (1.Critical, 2.High, 3. Moderate, 4.Low, 5.Planning). Pls let me know the relevant code for this as per the requirement.
