Resolved! Create approval record from Smart assessment engine
Can approvals be triggered from the smart assessment engine? If so, how can I configure them? Thanks
Forum Posts
Resolved! How to Display Assigned Smart Assessment in Task Tab of Compliance/Audit Workspace?
Hi Community,I’m working on IRM GRC and have a question regarding Smart Assessments in the Compliance/Audit workspace.Currently, my Smart Assessment is triggering as expected, and the assessor can view and respond to the assessment from the list view...
Resolved! How smart assessment trigger control attestation status?
Hello everyone, I'm trying to find what rule, flow or script is responsible for change the control status to compliance/nom-compliance. In the moment i'm using smart assessment as control attestation. I alredy look in Business Rules, flows and scrip...
Impacted Area Relation Ship Configuration
Hi All, In the Regulatory Alert table, there is a related list called Impacted Area. This table is not an M2M (many-to-many) relationship table. Also, when I check the Relationship table, there is no explicit relationship defined for this related lis...
In list view, the field 'indicator' value is showing empty and over form view the value is displayed
In the compliance Workspace, for one user, the field 'indicator' value is showing empty in List view whereas in Form view the value is being displayed. And through backend in list view the value is being displayed.Only in Workspace this issue is. Ple...
System triggered emails without subject line in production
Hi everyone, We’re facing an issue in our production environment where system-triggered emails are being sent without a subject. Here’s the context: We have a UI Action that triggers an event for a reminder notification. The email subject is set dyna...
Resolved! How to Remove Form header content from Compliance workspace
Hi Team,I need assistance with removing the form header content in the Compliance Workspace. Specifically, I’d like to remove the highlighted in "BLUE" section — “Record Type: Policy” — from the workspace header (please refer to the attached screensh...
Resolved! What is the difference between classic risk and advanced risk in GRC?
Please do not give me generic answer.I really want to understand it in a simpler way1
Resolved! RISK VS ADVANCED RISK
explain me how to give KT to Client on Risk vs Advanced Risk in detail with example
when the factor responces will be saved in response table after assessment saved?
when the factor responces will save into the Response table((Table - sn_risk_advanced_risk_assessment_instance_response) like after assessment is calculated and saved or just after response is given? Beacuse i have created an automated scripted facto...
Smart Assessment - New Template - Control Attestation - Copy of GRC Attestation cannot be published
Hello,In Assessment Workspace, I have copied the standard GRC Attestation provided by ServiceNow for Control Attestations in Smart Assessment context and added some new questions and sections. This, however, cannot be published. Any idea what went wr...
Create issue for a risk metric
Hello,My client is requiring an issue creation for risk metrics. Is there a best practice to follow, knowing that in OOB issues cannot be created for metrics.Best regards
Change Risk Rollup Score
Hello community, I would like to know your opnion about one use case. My client want each entity have a weight, and this weight need to impact the risk score rollup. For exemple: Entity A (Top Level) -> Entity B and C (child). Só basicly then need e...
Smart assessment engine: skip scoring for certain answers
Dear Community, I have a question regarding the functionality of the new Smart Assessment scoring component. While using it for my questions, I encountered a scenario where selecting a specific option in a question should not affect the score calcula...
Out of the Boxes information for BCM Module
Please can you provide the information about the OOB details for BCM modules and its configurable or customizable forms, lists or records in the SNOW