Next Experience Academy
Focused on providing the latest information about Next Experience and related products, aimed at an Admin/Product Owner persona.
Join us on the 3rd Wednesday
of every month at 11:00am EST!
Check out this Academy and the accompanying article for the basics of what you need to know about the Next Experience UI, Workspaces, UI Builder, and Theming Next Experience!
Recorded Sessions
March 19th, 2025
This session will cover new features and enhancements to help you stay ahead of the curve and elevate your knowledge on what's coming in the Yokohama family release.
February 19th , 2025
In this session, we'll explore the latest strategies and tools for migrating to configurable workspaces in 2025.
November 20th, 2024
To close out 2024, let's celebrate and learn about the history of UI Builder from one of it's founding designers, Chris Johnson!
October 16th, 2024
Join us as we dive deep into the Horizon Design System with our guest, Brian Zaik!
September 18th, 2024
Join us for a first look at what's coming in Xanadu for UI Builder and Workspaces!
August 21st, 2024
Explore the latest updates in Xanadu for Agent Experiences, including Agent Chat, Sidebar, and more!
July 17th, 2024
Learn how to unlock the full potential of ServiceNow's Platform Analytics, covering dashboards, Migration Center, and more.
April 17th, 2024
A perfect starting point for beginners and veterans alike to explore the Next Experience framework.
March 20th, 2024
Discover the latest updates in Washington DC for UI Builder.
February 21st, 2024
Explore updates in Washington DC for Experiences, including Agent Chat, Sidebar, AWA, and more!
January 17th, 2024
Join the Next Experience Academy to learn about the Standard Record Page.
November 15th, 2023
Discover how guided tours can enhance your workspace experience, new in Vancouver!
October 18th, 2023
Learn the steps and guidance for building configurable workspaces from scratch.
September 20th, 2023
Explore the new features coming to Vancouver for UI Builder.
August 16th, 2023
Take a first look at what's new in Vancouver for Next Experience.
July 19th, 2023
Discover tips and tricks for working with UI Builder and Workspaces, including playbook tabs, analytics, and more!
June 21st, 2023
Learn what steps you can take to prepare for the Next Experience UI becoming the default in Vancouver!
April 19th, 2023
Join us for an in-depth conversation about architecture and configurable workspaces!
March 15th, 2023
Explore the User Experience Analytics dashboard and learn how to create more intuitive journeys for your users.
February 15th, 2023
Explore new features like favorites grouping, multi-menu filtering, and more with live demos!
January 18th, 2023
Discover Theme Builder with special guest Jacqui Luis, and learn to generate, edit, and manage themes effortlessly.
November 16th, 2022
Learn about the Readiness Checker tool to help prepare for Next Experience activation, along with best practices.
October 19th, 2022
Explore the new inline editor for dashboards with Dan Kane from Platform Analytics and Reporting.
September 21st, 2022
Join Samyuktha Reddy as she discusses the new Sidebar feature, enabling agent-to-agent chat for collaboration.
August 17th, 2022
Explore Tokyo release highlights with Brad Tilton and Ashley Snyder, including when to use UI Builder vs. Service Portal.
July 20th, 2022
This kickoff session introduces the Next Experience Academy series and Tokyo's new features.
April 14th, 2022
Learn how to activate Next Experience in San Diego and prep your organization for the new UI.
March 31st, 2022
Explore San Diego's Unified Navigation, Landing Pages, and streamlined workspace navigation.
January 20th, 2022
Learn about the initial launch of Next Experience and Rome release features for UI Builder.
