Compose Email UI Action on RITM List View in Workspace

[RajP79032538207]

Hi All,

I have a requirement to make the Compose Email UI Action available on the RITM list view in Workspace.

I attempted to add the UI Action, but it is not working as expected in Workspace. 

Has anyone implemented this successfully in Workspace, or can you guide me on the correct approach or any limitations to be aware of?

Any help or pointers would be greatly appreciated.

Thanks in advance.
Regards,
Raj

[Tanushree Maiti]

Hi @RajP79032538207 

As per Servicenow Documentation : how the Email Composer and Email Viewer function with Configurable Workspace. 

Enable the email client for a table :

Enable the email client for a table so that users can send emails directly from the table record.

Before you begin

Role required: admin

About this task

The email client is enabled by default on the Incident [incident] table. You can enable the email client for another table by adding the email_client dictionary attribute to the table.

Note:

This capability is not inherited by tables that extend the current table. For example, enabling the email client on the Task table does not enable it for the Incident or Problem tables.

Procedure

1. Open a record in the table that you want to enable the email client for.
   For example, to enable the email client for the Problem [problem] table, navigate to Problem > Open, and then open any problem record.
2. On the form, click the menu icon () and then click Configure > Dictionary.
3. On the Dictionary Entries list, open the first record.
   The first record has the record type Collection and does not have any entry for Column name.
4. On the form, in the Related Links section, click Advanced view.
5. In the Attributes field, enter email_client=true.
   If there are other values in the field, separate the attribute with a comma.
6. Click Update.

Also Refer: Guidance on Configuring Compose Email Action in Workspace 

How to compose an email and have that same email sent to multiple records 

[RajP79032538207]

Hi Tanushree,

Thanks for the quick response, but this is only working in form view not in list view.

Regards,

[Tanushree Maiti]

Hi @RajP79032538207 

Check this :

https://www.servicenow.com/community/developer-forum/is-it-possible-to-add-compose-email-to-ritms/m-...

[Vishal Jaswal]

Hello @RajP79032538207 

Is your requirement specifically to display the "Compose Email" button on the RITMs list view in Workspace: 

If yes, then share the code you are using.

If not, then active stream compose with email tab out-of-the-box can be leveraged here: https://www.servicenow.com/community/csm-forum/email-client-in-quot-compose-quot-section-in-record-v...