ServiceNow AI Platform

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

AI Skill to read data from knowledge article

Hi All, We are trying to create a custom AI skill that can take input from order records and searh available KA to return a response. we have created required test KA and defined Retriever as a Tool for this custom skill so it can perform RAG on the ...

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public kb articles should be discoverable through search engine like Google

Hi Team,I have below requirement:Make published articles in the “Public” knowledge base discoverable through internet search engines like Google, enabling users to find answers. Example from another Google search for "How to use filters"Search: https...

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Exploring ServiceNow UI Builder: Data, Events, Security, and Workspace Design

Scaling the ServiceNow UI Builder is dramatically simpler if you think about it beyond a mere page container. The production-ready experience is a system that consists of the following: the app shell defines the workspace container, the pages determi...

Question

Save button not working in workspace for new form component

Hello Experts, After trying everything on my own, I am seeking your guidance on this issue. I have created a 3 form views other than default view to show them on workspace record page(as shown in attached screenshot). To achieve this in workspace I ...

Question

create time/ period (days) based access in servicenow for users and groups provisioned from Entra id

Users and groups get created/provisioned in ServiceNow via Microsoft Entra ID, we want them to have access for X number of days and then get removed from groups which they were added by Entra.is this possible or any other suggestions .

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User profile photo sync from servicenow to AD

Hello everyone, Can someone please share how we can sync the user profile photo from servicenow to on-prem AD using Microsoft AD V2 spokes. Thanks

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ServiceNow Predictive Intelligence (PI) — Complete Guide

OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...

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Using local LLM

What is the best setup for using local LLM ?I have tried setting LM-Studio up to run the server and provide a local model.I can connect fine from Luxlab and simple prompts work. Slow but it works.But when the prompt gets a bit more complicated for ex...

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Resolved! Help with scripted mobile action function, please.

I am very new to Mobile App Builder and am creating my first mobile app and I need help understanding how to create a function that is scripted and uses variables. On the mobile app, I have a record details screen using Table A where the function is ...

Question

End of life Knowledge Management UI16?

Hi! Is there an official end date for when Knowledge Management UI16 will no longer be available? We are scheduled to upgrade to the Brazil release in December, and our plan is to transition to Knowledge Center sometime during 2027–2028. Have a nice ...

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Two Doors into Lux Lab: Choosing Your Path

◆ Lux Two Doors into Lux Lab: Choosing Your Path Developers don't all arrive at Lux from the same place. Some already spend their days in VS Code, with their extensions, terminal, and Git workflow configured just right. Others are coming from ...

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Provider Notification Icon on ServiceNow Home Page

Requirement: When an incident is updated (for example, work notes change), the caller or the assigned user should get an in-app notification in the bell icon in the ServiceNow banner, with no email sent. Navigate to All > System Notification > Provid...

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ServiceNow to Entra Automated User Provisioning

Hello Everyone,I am configuring Microsoft Entra ID automatic user provisioning with ServiceNow and facing an issue during the Test Connection step.Issue:Entra returns Error Code: InvalidCredentialsMessage: "Your ServiceNow credentials are invalid. Pl...

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Workspace Record Page - Group Multiple Related Lists Under a Single Tab

Hello Community,We have custom App where I'm working on a custom Workspace record page and have a requirement to organize related lists into logical groupings within the record view. Instead of displaying each related list as a separate tab, we'd lik...

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Restrict oauth parameters to POST body

Hi Team,Does anyone has any experience with activating the "Restrict Oauth Parameters to POST Body" Security Hardening on an instance? I need to understand the potential impact of enabling "glide.oauth.allow.parameters.in.post.body.only" property. Fr...

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