Connect Servicenow Live Agent with Copilot

dferreyra
Tera Contributor

‎04-15-2025 11:51 AM

Hi Community.

 I have to integrate ServiceNow (Washington DC)  to Copilot studio to use ServiceNow Agent. 

Copilot admin give me this link to do it Hand off to ServiceNow - Microsoft Copilot Studio | Microsoft Learn but now I have problmes becouse it is not clear with de ServiceNow steps.

Have any of yoy integrate ServiceNow witj Copilot for agent use? 

Do you have clarer ServiceNow stetps to follow?

 

Many thanks for your Guidance

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PaulSylo
Tera Sage
Tera Sage

‎04-16-2025 12:04 PM

Hi @dferreyra - Can you explain the problem or any error screenshot you are getting in this integration. meanwhile, you can refer tot his guide which explain all the steps through virtual agent - https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/virtual-ag...

https://www.servicenow.com/blogs/2024/now-assist-microsoft-copilot

https://learn.microsoft.com/en-us/microsoft-copilot-service/servicenow-integration

 

I am waiting for your response !

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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adilei80
Tera Contributor

‎07-19-2025 11:09 AM

We've recently published a new version of the guide, with detailed instructions. 

https://learn.microsoft.com/en-us/microsoft-copilot-studio/customer-copilot-servicenow 

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