Hide OOB Now Assist Side Panel Prompt Message

[CA5]

How can I hide/deactivate displaying red crossed verbiages on now assist side panel?

[Dr Atul G- LNG]

Hi @CA5 

i just reached some level , This message is coming through here, but I’m still not able to find the exact location. It might be somewhere in the conversational interface panel.

https://INSTANCNMAE.service-now.com/now/conversational-studio/builder%3Ftable%3Dsys_cb_topic%26sysId...

[Ankur Bawiskar]

@Dr Atul G- LNG 

those are not topics, it's for Now Assist panel

[Ankur Bawiskar]

@CA5 

I believe you already having discussion on other thread with a ServiceNow person.

Better to continue discussion there.

Hide OOB Now Assist Side Panel Prompt Message 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[CA5]

Hello Ankur, 

My question is not answered there. I am looking for how or from where these messages are triggered. My asking is not to change the verbiage instead I would like to hide this message. So, for this, I believe somehow need to remove/comment out this message from XYZ logic. 

[Robbie]

Hi @CA5,

You can configure the Agent chat messages by following the below steps:

• Navigate to All > Conversational Interfaces > Settings.
• Under System messages, select View All.
• In the System Messages list, select the property record for the message you want to change.
• In the Value field, enter the new message text (or edit appropriately as required) and select Save.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie