I cannot Access 'Now Assist AI Agent Studio' in my instance

nadiamirra · Monday

Hi Team,

I am looking to access 'Now Assist AI Agent Studio' in my instance, but cannot find it. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.

Nikhil Bajaj9 · Monday

Hi @nadiamirra ,

If you are talking about PDI - This plugin is not free so you can't access it in PDI. You can access it on client Env (Official environemnt).

If you are talking about Official Instance then:-

To access Now Assist AI Agent Studio on ServiceNow, ensure your instance is on the Yokohama release or later, activate the "Now Assist AI Agents" plugin (sn_aia), and then navigate to Now Assist AI Agents > Overview in the application navigator. If you still can't access it, check your user role permissions, consider repairing the plugin, and verify your Gen AI license and the Gen AI Controller plugin version.

If my answer helped you, please makr it- solution accepted. This will help future readers as well.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

View solution in original post

Dr Atul G- LNG · Tuesday

Hi @nadiamirra

AI Search, Now Assist, and Generative/ AI agents cannot be fully installed or used on PDI. You can only test them on your client instance or your company demo instance. Alternatively, you can take the relevant Now Learning courses, where you get labs to practice these features.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG · Thursday

Did my response was not helpful?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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mayankkumar · Thursday

HI @nadiamirra,
You can accept multiple response as solution
If my response was helpful and solves your query, please mark it helpful and accept as solution.
Thanks & Regards
Mayank