NOW ASSIST for ITSM Plugin in PDI

sayan3
Tera Contributor

‎03-17-2025 01:54 AM

How can I install Plugin for now assist ITSM in PDI.
Seems unable to install it.
Please share the process.

TIA.

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 01:55 AM

Hi @sayan3 

 

AI Search, Now Assist, Gen AI, or AI Agent cannot be installed or available in PDI, and we cannot install them.

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PaulSylo
Tera Sage
Tera Sage

‎03-20-2025 09:34 AM

Hi @sayan3 - Since it is Not possible for install now Assist for ITSM in PDI, you can still try on Learning Lab instance form Now learning portal. enroll for the course Now Assist for ITSM and you will get instance for 10 days, where you can learn and try your things there. Below is the link to start! Good luck!

https://learning.servicenow.com/lxp/en/it-service-management/now-assist-for-it-service-management-it...

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
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Viraj Hudlikar
Giga Sage

‎03-20-2025 10:46 AM

@sayan3 

 

For PDI not everything is available due to some limitations we cannot check the Now Assist stuff across PDI as suggested take advantage of Now Learning website and see if any on-demand course or simulator available which will help you more to understand this or you can ask within your company internal team if any demo instance available where you can play with this module.

 

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

 

Thanks & Regards
Viraj Hudlikar.

 

 

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