In Now Assist AI Search, when searching "Servicenow group membership", AI Search results appear but no Genius Result is generated. Expected Result:Along with AI Search results, a Genius Result should be generated that summarizes or directly suggests ...
I want to ask the community about a simple approval flow and need help structuring the question. I have a form; I impersonate a user to submit it. Where should the requester see the approval/rejection message in the portal/Employee Center, besides em...
I know I'm posting to the incorrect board, but there was no choice for the topic I have an issue with... I have an employee who had her Now Learning account under our company's partner account and she was designated a 'partner user'. I could see all ...
Now assist for CMDB helps the CMDB administrator to reduce the manual efforts, eliminate duplicate CI and improve data quality. ServiceNow is focusing on 4 major areas where this technology can be beneficial Recommend - Now assist can provide the r...
can someone help me with a functional service portal link?
Not sure if in the right community. I am working to get our Service Now Agent to be more productive for out staff. I am looking for a good guidance / build guide. Just looking to find the right links to make things work. I am overwhelmed with all...
Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...
Hi Team,I’m working with Enhanced Chat (Now Assist) and I want to update the background color of the chat panel. I tried applying custom CSS, but it doesn’t seem to have any effect. Currently we are in Xanadu version and in chat background we have ic...
Hi Community,We are using ServiceNow Virtual Agent integrated with Microsoft Teams. By default, a topic picker card (with “Select Topic” dropdown or "Show all my options" button) displays at the start of conversations in Teams. We’d like to remove or...
im creating a onboard application and added flow desiner to automate the flowmbut in ask for approval section the approval condition is evelating as false. please check the below screen and advise me
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Hello Everyone, i have come across this question been confused with the question. would appriciate the help. Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change pol...
How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...
Just completed the Introduction to Agentic AI !I’m excited to share a visual I created based on the course material (see diagram below). This diagram helped me connect concepts such as:Agentic AI capabilitiesAI Agent VA ChatbotAgentic AI vs Generati...
I would like to show 1 Knowledge base to end user and accordingly set the Can Read to Any user via user criteria. Create the content Type and content configurations for Knowledge base. Still Knowledge is not visible to end user. only Categories are v...
