<p>I am sending payload from ServiceNow Now Assist Agent to Apigee successfully. Apigee processes the request and sends a response. I need help in capturing the response body in ServiceNow and using it to update/display in the incident. Which action...
Hi Team,Could you let me know where I can find the ServiceNow ITSM manual for someone new to the platform? Thanks
Hi everyone,I'm trying to use Now Assist for app generation. We’ve already activated the Now Assist skill, and it appears in the Now Assist panel. However, when we type a prompt to create an app, Now Assist always returns the error:“Sorry, there was ...
Hi, We are having issues with the external connector and indexing of our Confluence instance to ServiceNow.The plugin is installed and we have performed a crawl, but after the crawl and indexing are complete, it’s still not working. We cannot find th...
I have created a custom skill in Now assist skill kit and then cloned it. The first skill is deactivated but I would like to delete it as well. How do I do that? I cannot find actions for deleting a now assist skill.
“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”
I want to trigger the chat summarization skill in a BR for interaction records. Any suggestions here the best way to get this.Not sure after scanning through many articles.
Hello Community,We are working on Agentic AI using Now Assist / AI Studio and facing an issue while trying to promote an agent to appear in the Now Assist panel.Details:Platform release: [e.g., Washington DC / Vancouver]We have created an Agent using...
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
I have created an MCP Server with the quickstart tool incident lookup and incident summarization. Everything is cool, our MCP Client can talk to the MCP Server. Now we added few new tools in the MCP Server and the MCP Client cannot seems to find the ...
Hello everyone,I am trying to create a Knowledge Article from an HR Case using the KB Generation skill. However, the “Write about HR Case” window is not appearing during the process.Has anyone encountered this issue before?Could you please advise wh...
Hi Everyone,I duplicated an existing custom fallback topic in Virtual Agent Designer to create a new one, but the new topic is not getting triggered in Virtual agent on ESC portal.The original topic (which works as expected) has an HR scope, while th...
Hi Community, As part of my ongoing learning projects in a Personal Developer Instance, I explored the idea of building an AI Command Center within ServiceNow. The concept was simple:How can we create a centralized visibility layer that aggregates op...
I have a requirement to change the header background color. I have tried custom branding, but it is not working. Does anyone know a solution for how we can change the header color of the Now Assist Virtual Agent?
Please refer above image ,I am trying to update background color of above highlighted panel,I have Now assist enhanced chat activated. I have tried custom branding as well.Regards,Nishant
