Unable to Enter Text in Now Assist Panel

[divyashah]

Hi Community,

I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.

The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now."

I've attached a screenshot for reference. Has anyone seen this before? I suspect it's a configuration issue. What steps are required to properly enable Now Assist skills, so the input is active?

Thanks!

[GlideFather]

Hi @divyashah,

you can try to:

• log out - clear cache - log in,
• check your Now Assist skills, eventually AI Agents,
• the error message says "NA isn't set up to help you with anything right now"
  • either try to repair the NA plugin(s)
  • raise a Case from Support Portal
    • If it's Now Assist, I believe it's not a PDI...

Let me know if you have any progress

[Kenny Caldwell]

I had the same issue. I went through the assistant setup again and it is working now.

All > Conversational Interfaces > Assistants

Hope this helps!

[divyashah · Accepted solution]

Solution: Missing OOB Record for Now Assist Deployment Channel

Hi everyone,

First, a big thank you to @GlideFather and @Kenny Caldwell for your suggestions. They were great starting points for troubleshooting and confirmed my initial steps.

Following the community's advice, after the initial checks didn't resolve the issue, I raised a case with ServiceNow Support. They were able to identify a deep-seated configuration problem. I'm sharing the details here to help anyone who runs into the same specific issue.

The Root Cause: The problem was not related to skills or a simple on/off setting. It was caused by a missing Out-of-the-Box (OOB) record that is critical for the Now Assist panel to function in the main UI. This likely happened during the instance provisioning process.

• Missing Record: The "Unified Navigation" deployment channel record was absent.

• Table Name: sys_now_assist_deployment_channel

The Solution: The ServiceNow Support team resolved the issue by exporting the missing Unified Navigation record from a healthy instance and importing the XML into our instance. This immediately enabled the Now Assist panel, and the input field is now active.

How to Verify if You Have the Same Issue: For anyone else who sees the "Hmm, actually, it looks like Now Assist isn't set up..." error and has already tried the basic steps (repairing plugins, checking skills), I recommend you:

1. Navigate to sys_now_assist_deployment_channel.list in your instance filter navigator.

2. Check if a record named "Unified Navigation" exists.

3. If it is missing, this is almost certainly your problem. Your best course of action is to raise a case with ServiceNow Support and inform them that this specific OOB record is missing. They can provide the correct file for you to import.

Hopefully, this saves someone else a lot of time! Thanks again to the community for your help.

Best regards,

Divya.

[GlideFather]

@divyashah smashing! 

Thanks for sharing and it's great that you were able to resolved it 🙌