Unable to Enter Text in Now Assist Panel

divyashah
Tera Expert

4 hours ago

Hi Community,

I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.

The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now."

I've attached a screenshot for reference. Has anyone seen this before? I suspect it's a configuration issue. What steps are required to properly enable Now Assist skills, so the input is active?

Thanks!

divyashah_0-1759339830017.png

 

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GlideFather
Tera Patron

3 hours ago - last edited 3 hours ago

Hi @divyashah,

 

you can try to:

  • log out - clear cache - log in,
  • check your Now Assist skills, eventually AI Agents,
  • the error message says "NA isn't set up to help you with anything right now"
    • either try to repair the NA plugin(s)
    • raise a Case from Support Portal
      • If it's Now Assist, I believe it's not a PDI...

Let me know if you have any progress

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