Agent Workspace with now assist

amit_kishore · 8 hours ago

Hi All,

We have a requirement from one of the customers that we need to enable the Now assist with Agent workspace for ITSM. Wondering if anyone can help to guide on the technical steps to configure the same

regards,

Amit

Dr Atul G- LNG · 8 hours ago

Hi @amit_kishore

I believe Now Assist works with SOW, not with Agent Workspace

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002828

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Bhuvan · 8 hours ago

@amit_kishore

Refer Now Assist YouTube playlist for activation, configuration and usage in various workspaces

https://www.youtube.com/watch?v=EowWsoAf4wM&list=PLCOmiTb5WX3oKK9uycEXYNb-D-DECvD-8&ab_channel=Servi...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan