All catalog items in the instance are being set as non-conversational even though only few are set

[SavithaG]

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as conversational??

Thanks for any inputs on this issue.

[KanteS]

Hi,

 

There is a system property that controls conversational eligibility based on the number of variables. Please check the below system property sn_now_assist_cr.llm.conversational.request.question.limit(or)glide.sc.conversational.request.question.limit

If this value is set to -1, all items will default to non-conversational.
So the default is typically 500. If a catalog item exceeds this limit, it will automatically render as non-conversational.

You can also check the Conversational Catalog Overview dashboard:

Navigate to:
Service Catalog → Catalog Administration → Conversational Catalog Overview

This dashboard shows:

• Which items are conversational

• Which are not

• The exact reason why

• Recommended fixes

If this helps resolve your issue, please mark the response as correct and give it a like.