Assist consumption by AI Agent

ayman_h
Kilo Sage
Kilo Sage

yesterday - last edited yesterday

Hi,

I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. 

 

I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions.

 

Is anyone able to help direct me to the table or indicator source that holds the assist usage data?

 

Regards,

Ayman

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3 REPLIES 3

Hemanth M1
Giga Sage
Giga Sage

yesterday

Hi @ayman_h ,

 

will this help?

HemanthM1_0-1757350801937.png

 

https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/subscriptio... 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

ayman_h
Kilo Sage
Kilo Sage

yesterday

Thanks @Hemanth M1 thats helpful. I have also stumbled upon the table GenAI Usage log (sys_gen_ai_usage_log), which provides some insights on the usage and the assists consumed.

 

Although, there is no indication on the AI Agent that was used.

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rpriyadarshy
Mega Guru
In response to ayman_h

yesterday

This is what i see from Service-Now.

 

rpriyadarshy_0-1757395513410.png

 

As of Now I Do Not See any Point in Service-Now which is exposed to Us which MAPS and AI Agent Run vs How Many Assist It Uses.

 

System Topic AIA AGENT INVOKER is the One which Triggers the Agent and see some Values against it in - sys_gen_ai_usage_log   Table.

 

Regards

RP

 

 

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