Assist consumption by AI Agent

[ayman_h]

Hi,

I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. 

I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions.

Is anyone able to help direct me to the table or indicator source that holds the assist usage data?

Regards,

Ayman

[ayman_h]

@Paulsylo it does give us the assists consumed but does not indicate which AI Agent or usecase used it.

[Vasu ch]

Hello @ayman_h ,

Did you find any way to get the AI Agent Assists usage? I'm checking multiple tables and OOB dashboards but all I'm getting is the assists usage by the whole AI Workflow. I would like to know usage per AI Agent.

Regards,

Vasu

[rpriyadarshy]

@Vasu ch  here is what ServiceNow Says- 

All the user activities related to Now assist skill  Or Agents are stored in a table called 'Generative AI Usage Log'[sys_gen_ai_usage_log].

This table holds the data when and which user used GenAI Skill like 'Incident Summarization' and 'Resolution Notes Generation' , Resolver Agent use case etctetc and Every time the user uses any Skill it gets recorded in this table.

sys_gen_ai_usage_log (The main usage log for billing and high-level activity).

sys_generative_ai_log (A deeper log table that seems to contain more granular data).

sys_generative_ai_log has more Granular details but we can not access this table unless we have MAINT Role. 

• The 'sys_generative_ai_log' table contains detailed records of each skill trigger and AI step, which may help identify the agent used. Note that this table is typically restricted for maint users due to sensitive data.

So At This Point of time there is no Data Point exposed to us - Which will tell how many assists are used by  Agent  X which is Part of an Agentic Work Flow Y.  

WHY- Because  Individual AI AGENTS  calls are not logged separately for consumption; instead, they roll up into the parent Agent Invoker record.

Hope This helps....

Regards

RP

[Vasu ch]

Got it. Thanks for the detailed response @rpriyadarshy . Really helpful.

Regards,

Vasu

[rpriyadarshy]

@Vasu ch Good to know it helped.