Assistance Needed for Now Assist Case Summarization

[Vivek Verma]

Hello,

I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing.

I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated.

I have done some troubleshooting myself, but I'm stuck on a few steps:

1. How can I track which page from the UI Builder is open for this case, considering we have more than 20 pages under the RECORD section?

2. Is there a specific UI Builder component that needs to be added to the form to display the Now Assist record summarization?

3. According to the configuration, the skill is set to always show, so why is the Now Assist panel still not appearing for all records? Thank you for your assistance!

 and skill is activated as well

[Dr Atul G- LNG]

Hi @Vivek Verma 

Good to see you here 🙂

I don't have much answer on this, but try to repair the Now Assist plugin once and then check. As it is OOTB so it must work.

[Ankur Bawiskar]

@Vivek Verma 

is this in your customer instance and if you are 100% sure you followed all the steps then raise a case with ServiceNow.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Vivek Verma]

Hello @Dr Atul G- LNG , Hello @Ankur Bawiskar ,

It seems there is an issue with the plugin files itself. I have raised a support case regarding this. Once I receive a solution, I will make sure to explain it here.

[Dr Atul G- LNG]

Sure @Vivek Verma 

You can try to repair the plugins at your end as well.