Assistance Needed for Now Assist Case Summarization

[Vivek Verma]

Hello,

I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing.

I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated.

I have done some troubleshooting myself, but I'm stuck on a few steps:

1. How can I track which page from the UI Builder is open for this case, considering we have more than 20 pages under the RECORD section?

2. Is there a specific UI Builder component that needs to be added to the form to display the Now Assist record summarization?

3. According to the configuration, the skill is set to always show, so why is the Now Assist panel still not appearing for all records? Thank you for your assistance!

 and skill is activated as well

[Ankur Bawiskar]

@Vivek Verma 

Sure do keep us posted !

[jayendra_saxena]

Hi,

i am also facing similar issues, after working as expected for 2 days , now assist for csm n itsm stopped working

[PaulSylo]

Hi @Vivek Verma - upgrade your instance to Patch Yokohama - Patch 2 ,  it will work !

[Vivek Verma · Accepted solution]

here is component that rendered to show now assist summarization capability

screenshot -