Best Practice for Activating Now Assist Skill

[charbree05]

What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set.

When activating a skill, I've noticed there are customer updates tracked in various application scopes which would make it a bit of pain to track through update sets. Does everyone activate manually per instance or track through update sets?

[M Iftikhar · Accepted solution]

Hi @charbree05, 

Best practice for activating out-of-the-box Now Assist skills is to perform the activation manually in each ServiceNow instance rather than capturing it in an update set. This approach is recommended because enabling a skill through the Now Assist Admin Console involves a guided setup that ensures all dependencies and configurations are correctly applied, which might not be reliably captured in an update set. The activation process often creates configuration records across multiple application scopes, making update set management complex and prone to errors. Manually activating skills ensures a consistent and controlled rollout, aligning with the administrative, user-friendly design of the Now Assist Admin Console. So you're at right track, go with manual activation.

Hope this helps!

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution and helpful so others can benefit as well.

[charbree05]

@M Iftikhar , Thank you for the detailed reply. I completely agree.