Can Gen ai be used on cmdb?

Enovella23 · ‎09-11-2024

im trying to search about it but i cant find any information about a implementation like this

Robbie · ‎09-12-2024

As I'm sure you can appreciate, both 'AI' (Or Gen AI) as well as the CMDB are huge areas and topics of conversation. Was there anything in particular you were looking to aim toward?

As per the great link below, Hanne Ramberg expertly explains "AI algorithms thrive on data, and CMDB serves as the bedrock of knowledge. It’s not just about collecting data; it's about having accurate, up-to-date information about your organization’s assets, infrastructure, and relationships. CMDB provides a centralized repository that offers AI algorithms a rich tapestry of information to draw from, empowering them to make informed decisions."

ServiceNow have a couple of offerings (and growing) links leveraging AI in this area - "Now Assist for ITOM" and "AIOps".

Check out the links to perhaps answer some of the high level questions.

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 Thanks, Robbie

Full link to Hanne Ramberg's analysis: https://www.linkedin.com/pulse/unleasing-power-ai-cmdb-servicenow-platform-hanne-catrin-ramberg

ServiceNow video for "Now Assist for ITOM" and "AIOps" :

https://www.youtube.com/watch?v=BHSrNafL06Q

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Robbie · ‎09-18-2024

Very cool - Thanks for sharing @LinnieNow!

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

 Thanks, Robbie

Rahul Priyadars · ‎09-17-2024

I do not have any direct Use Case as of Now - But CMDB data can be Augmented with Gen AI Solution for Better Visibility.

Imagine an IT Agent and you are asking - Tell me the Windows Server CI which has Highest No of Alerts/Incidents Created in July 2024. WHat was the Nature of Those Alerts , Patterns , Predictions etc.

Just a Raw Thought

Regards

RP