No, based on my understanding, that’s not correct. VA and the new Assist are two different features and follow different configurations.
I doubt we can change it—it might be set somewhere in the configuration or included as part of the system.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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