How are Assists counted?

[kerrifives]

We just implemented NowAssist. My question is how are assists counted within a conversation? If someone asks 12 questions in one chat session, is that one assist or 12?

[Dr Atul G- LNG · Accepted solution]

Please close this thread, mate, as I’ve redirected it to the correct link. @kerrifives 

[SumanthDosapati · Accepted solution]

@kerrifives 

It is 12.

This article has that clearly explained.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[Dr Atul G- LNG]

Hi @kerrifives 

Check  @Paulsylo  & @anubhavkapoor76  reply here.

https://www.servicenow.com/community/now-assist-forum/how-to-calculate-number-of-assist-is-utilized-...

another good one

https://www.servicenow.com/community/now-assist-blog/assist-amp-token-how-assist-and-tokens-define-y...

[Dr Atul G- LNG · Accepted solution]

Please close this thread, mate, as I’ve redirected it to the correct link. @kerrifives 

[Dr Atul G- LNG · Accepted solution]

Hi @kerrifives 

is my answer was wrong? You can accept many answers  as a solution.

[SumanthDosapati · Accepted solution]

@kerrifives 

It is 12.

This article has that clearly explained.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth