How to integrate now assist virtual agent with Microsoft Copilot

[ayan_murshad]

Hi All,

Can anybody help on how we can integrate now assist virtual agent with Microsoft Copilot
My requirement is to give option in Copilot to access Virtual agent 

@Maik Skoddow 

@Mark Roethof 

@Gaurav Shirsat 

@tltoulson 

@Ankur Bawiskar 

@Chuck Tomasi 

@AG - LearnNGrow 

@swathisarang98 

@SwarnadeepNandy 

@Khushboo kabra 

[rpriyadarshy]

@Dinesh90 Here is my 2 cent:

Microsoft Copilot and Now Assist are generative AI assistants that work together. The Microsoft Copilot integration with Now Assist in Virtual Agent enables users to get answers and take actions straight from Copilot. Meanwhile, Copilot can hand off requests to Now Assist in Microsoft Teams.

Can Copilot trigger VA topics without redirecting?Why?Any alternative?

No — not with the native ServiceNow VA integration.

VA needs its own conversation runtime in Teams. Copilot cannot run VA flows inside its own window.

Build a custom Copilot bot using ServiceNow connector (no VA).

Hope This Helps.

From Solutions Perspective: I can think of this way if Your VA Topic Can be exposed as a TOOL using ServiceNow MCP Server then i see what you are looking for is Achievable. But at this Moment ServiceNow VA Topics or Flows can not be Independently exposed as TOOL using MCP Server of ServiceNow.

Regards

RP

[Yasin101]

Hello Ayan, if you have done the integration of Now assist VA with Teams Copilot please let me know the steps i am having the same requirement.

[bclemen]

If anyone has the steps to configure Copilot with Servicenow via the API & OAuth.  I have the accounts created and connected in Azure, now I just need the steps on how to configure copilot to create and lookup an incident.

[vishokmohan]

Hi @bclemen ,This article should be helpful please take a look at it.

https://www.matthewdevaney.com/copilot-studio-servicenow-connect-knowledge-base-incidents/