Now Assist Panel is showing a blank

Meera1 · ‎06-13-2025

Hello All - Recently we have upgraded our instance and we see now Assist panel is blank and not displaying any text or skills. any help is highly appreciated

Regards,

Jhansi M

Paulsylo · ‎06-17-2025

HI @Satishkumar B @Meera1 - Go ahead and repair this, Glide conversation Generative AI plugin. it will fix your issues

Regards,
PaulSylo

To be is to do. To do is to be.

View solution in original post

Paulsylo · ‎06-18-2025

Hi @Satishkumar B - Glad it worked , can you please accept the solution

Regards,
PaulSylo

To be is to do. To do is to be.

View solution in original post

Paulsylo · ‎06-14-2025

Hi @Meera1 ,

If you have upgraded the instance, may be you need to upgrade the plugins, Upgrade your plugin for NowAssists

Regards,
PaulSylo

To be is to do. To do is to be.

anubhavkapoor76 · ‎06-16-2025

@Meera1 - As @Paulsylo said, it is likely that the plugin Generative AI controller needs an update (along with the platform upgrade).

If it dosen't resolve the issue, then it might be a configuration miss, would you be able to paste a a screenshot for the Now Assist panel ?

Cheers!!
Anu

Conect me at LinkedIn

Satishkumar B · ‎06-17-2025

@Meera1 I am also facing the same issue. please let me know if your issue is fixed

Dr Atul G- LNG · ‎06-17-2025

Hi @Satishkumar B

did you try to repair the generative plugin?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************