Now Assist Sentimental Analysis is not working

[Sneha_2000]

I am getting the below message when I tried the below script to check for connection in Sentimental Analysis using background script.

var sa = new sn_nlp_sentiment.SentimentAnalyser();

var result = sa.analyze("test");

gs.info(JSON.stringify(result));

"status":"Failure","errorMessage":"Connector details are not valid"}

Also, I have activated Now Assist Sentimental Analysis Plugin, which is not visible in skill kit-> Home, but it is available in Now Assist Admin -> Skill, which is showing as Activated. 

Has anyone encountered this issue or is there some way to resolve this. 

[rpriyadarshy]

Its Seems Your Connector Configuration is not correct/Working.

I assume you have used this KB for Configuration Steps - 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870531

Regards

RP

[Sneha_2000]

I didn't use the steps in the KB; I just used the above script to check for connection. Also, I activated the sentimental analysis OOTB skill, after which I am not able to see skill in the skillkit and records are created for few cases is sys_sentiment_details table where I am getting the below error.

[rpriyadarshy]

I request you to follow the steps in KB for Configuration.

Regards

RP

[Sneha_2000]

Hi rpriyadarshy,

I followed the same steps given in KB still there is no change in response