Plugins needed for Now Assist in Virtual Agent

nechauhan
Tera Contributor

3 weeks ago

Hi all,

 

We plan to implement Now Assist in Virtual Agent for our client, but the documentation doesn’t clearly specify which plugins are required. Since the client is only interested in Now Assist within the Virtual Agent, we want to avoid installing unnecessary plugins. Till now we have installed below two plugins :

  1. Glide Virtual Agent
  2. Now Assist in VA

However, these alone don’t seem to enable Now Assist features in the VA chat. Can anyone please provide a list of all required plugins? Do we need to install product plugins such as 'Now Assist for ITSM', or are there specific plugins that would be sufficient for our use case?

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rpriyadarshy
Tera Guru

3 weeks ago

Just to Add here.

 

 

 

Purpose Plugin
Virtual Agent runtimeGlide Virtual Agent (com.glide.cs.chatbot)
LLM VA experienceNow Assist in Virtual Agent (sn_nowassist_va)
Core generative VA skillsNow Assist for Platform (powered by Workflows content)

 

No ITSM / HRSD / CSM plugins required at this stage
Generative AI Controller is auto‑bundled
 
  • VA‑specific generative capabilities are delivered by Now Assist for Platform
  • Product plugins bring entitlements + hidden dependencies automatically

It Should work.

 

Regards

RP

 

 

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