Summarize description and enter it to short description

[Lior grinberg1]

HI All,

I want to build an AI agent that receive a text like the description of an incident and summarize it and enter the result to the short description field.

Can anyone advice how I can do it?

Thanks,

Lior Grinberg

[Lior grinberg1]

Hi RP,

Base on the documentation this action is for external provider and not for Now Assist.

Are you sure I can use in internally?

When I tried to use it I got an error message saying I need a provider.

Best regards,

Lior Grinberg

[rpriyadarshy · Accepted solution]

Yes it needs an external Provider. In My View You Can use a Custom SKILL Using NASK and use that in your Use case.

Custom Skill will Summarize Description for You and then u can consume it .

https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-nask-faq/ta-p/3007953

Regards

RP