I attended the Growing and Maintaining your Knowledge Base session led by Julia Lloyd and Jennifer Dell-Ernstrom while at Knowledge14. I was surprised to hear that many of her session attendees were not aware aware that templates are available for Knowledge. This is a key feature for the work I do as Sr. Mgr of KM at ServiceNow.
The templates are fairly simple to create if you know a little CSS. As a tip, make sure you don't go template crazy. A few well thought templates could go a long way. If you end up with too many, people struggle to choose which template to go with.
I thought I'd give you an idea of what our templates look like. For example, here is a look at our Solutions template, we often use for external publishing.
Here's an example of one of our templates we use for internal processes:
The internal process template has other sections that are not visible due to screen size/capture issues, but you can see from the Contents section what the other sections contain.
Are you using templates? What do your templates look like?
Hope you enjoyed a quick look at how we're implementing templates at ServiceNow.
Mike Beck, Dorothy , Tara Pyne, I thought you might find this interesting.
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