Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Platform
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Browse the Community

Activity in Platform

Ask a Question

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

AI Gateway FAQ

  AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, secures every connection with centralized authentication, and gives AI Stewards co...

  • Article

Getting redirected to the SSO Login page

I have a strange issue where if I hit the base URL (https://<instance>.service-now.com/) after having navigated to the SSO Login URL, I keep getting redirected to the SSO Login page via the auth_redirect.do page. Without visiting the SSO Login URL, I...

  • Question

Service portal page returning 404 error page

Hi, We have business_portal in CSM where the sc_cat_item page is showing 404 error, when the user has snc_external role on customer instance however on PDI its working. Please help me with the solution/any suggestion. Thanks

  • Question

Agent Chat Quick Start Guide

Welcome to the Agent Chat Quick Start Guide    If you are brand new to Agent Chat then this is the place for you! This guide will help you to get up to speed on activating and building your Agent Chat and Advanced Work Assignment routing and is a gr...

  • Article
  • Advanced Work Assignment
  • Agent Chat
  • AWA

Download file on catalog

Hello Team, We have requirement that "Document" is a drop down variable on the service catalog if you select the 'yes' in that variable we need to show the document link type or name. If you click on that link document should be downloaded(Business h...

  • Question

PDI ISSUE

I am facing an issue with my PDI. The instance went offline and showing a message "Instance Offline: Recovery may take long. You can wait, or release it now to request a new one." And My instance last used: Last used: 9 days 3 hours agoI am afraid th...

  • Question

AI Search Quick Start Guide

This guide will help you activate AI Search and quickly get started.This content is updated to reflect every new release. AI Search Overview AI Search is the modern search engine of the Now Platform. It helps users find what they’re looking for, w...

  • Article
  • AI Search

Resolved! Now Assist Flow Generation - Subflows and Run Script Actions

Subject: Now Assist Flow Generation - Subflows and Run Script ActionsHi Community,I am testing Now Assist Flow Generation in Workflow Studio and have observed the following behavior.For both Subflow and Run Script actions, the flow generation process...

  • Question
  • Flow Designer

Resolved! I want to check attachment is passworded or not

I want to check if an attachment (sys_attachment) is encrypted or password protected.This is because the linked system is not able to process those files.Is there a good script or setting to do this?

  • Question
  • Service Portal

AI Gateway Implementation Guide

  AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applications and the external resources they connect to, intercepting all Model Con...

  • Article
View More
Ask a Question
Getting started

We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.