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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Resolved! Is there a quick way to check the version of an instance as a non-admin?

It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...

  • Question

Non-Admin App Scope Change

We have non-admin users working in a custom app and they need to be able to change their application scope in the platform but do not appear to have that ability. Does anyone know how to enable non-admin users to change their application scope to cus...

  • Question

PDI Offline for Several Days – Need Recovery Help

Hello ServiceNow Community,My Personal Developer Instance (PDI), dev295422, has been showing Offline for several days.The portal displays the message that my PDI is temporarily unavailable due to infrastructure maintenance.I have tried refreshing the...

  • Question

Resolved! How to trace customizations in ServiceNow?

Dear platform experts,   We all know customizations are an unavoidable feature of ServiceNow, when it comes to real-time customer instances. If we have a use case wherein there is a task to capture the customizations on a given instance, can someone ...

  • Question

Knowledge Center Configuration

Over the past few weeks, I’ve worked with customers on configuring Knowledge Center and found a few things that would have saved me time and a headache.   Create Cross Scope privilege records ServiceNow creates cross scope privilege records for the o...

  • blog

Diving into Security Scanner

What is Security Scanner? At a high level, Security Scanner is a Security Center feature that helps instance administrators identify, review, and remediate risky configurations. It runs a collection of checks that detect specific configuration patter...

  • Article
  • Platform and Cloud Security

ServiceNow Development Instance Admin Account Has Become Read-Only

Hi Community, Our ServiceNow development instance admin account has unexpectedly become read-only. The admin user has the snc_read_only role inherited through other roles, and we are unable to make any record updates even after elevating to security_...

  • Question

Scripted conditions for Workspace View Rules not working?

Hi,I'm working on a custom workspace in a scoped application.Now, I want to apply some workspace view rules. (Already applied what I needed in core/native UI, works great there).My conditions are quite complex, therefore the need of it to be scripted...

  • Question
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