The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
We have implemented several ServiceNow Now Assist capabilities, including Incident Summarization, Resolution Notes Generation, Chat Summarization, and Email Recommendation and 4 cumstom AI agents.As part of our AI Productivity Reporting initiative, ...
Hi all, I have a requirement to set up a custom action to enable a Remote mailbox through Exchange on-Prem. Ideally, I would like to connect to the server using a credential alias. I've tried testing this quite a few times and have been unsuccessful...
Q: How many variants of RaptorDB are currently out there? A: Currently we have two variants available for customers - Standard and Pro which has different Q: Do I need to do sub prod testing?A: ServiceNow Engineering will recommend sub prod testin...
Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wan...
Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...
Hi, I'm interested in hearing and reading reviews of ServiceNow's AI products and features from the community that has used them. Thank you in advance community! Van
I thought I'd do a bit of a write-up about an issue that I had with getting a Related List Entry modification migrated between instances via Update Set. I've found that if you manually modify a Related List Entry, you have to do some additional stuf...
We are planning to automate the mobile test cases, so to proceed further we need few information. 1. We came to know through ServiceNow docs that ServiceNow currently does not distribute the APK file to customers, However still want to confirm by an...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 4: Nested Playbooks This is Part 4, the final article in a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern ...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 3: Playbook Variants This is Part 3 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full pattern lineup or continue...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 2: Decision Activities and Decision Stages This is Part 2 of a four-part series on dynamic playbooks. Start with Part 1: Overview and Conditional Activities » for the full patt...
Workflow Automation CoE > Playbooks > Building Dynamic Playbooks > Part 1: Overview and Conditional Activities Four Patterns You Should Know Goal This is the first article in a four-part Workflow Automation Center of Excellence series on building...
Hi all, I have a doubt on which roles can approve, as OOB functionality. My current understanding is: - ITIL user can approve any request, as long as it's assigned to them - Admin can approve anything, even if it was not assigned to them Is that co...
Hello team,I'm unable to see the "Change" module, under the ServiceNow DPI apps navigator, but I can query the list s of work items with change_request.list and change_task.list.Why is the module hidden, and how can I unhide it?
When the user try to submit the request through service portal. Need to configure a button Get recommendation. When user click it. The ai agent will analyse the request details and previous submission it will provide the recommendation. Once it accep...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| Monday | ||
| Saturday | ||
| Friday | ||
| Thursday |