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Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Notice: Fix Scripts – Scoped Applications and Upgrades (Quebec onwards)

Summary With the release of Quebec, ServiceNow have removed 3 fields from the fix script table (Active, Run Once, Flush Cache). As a result (unsure if it’s a direct relationship to the removal of these fields), all fix scripts associated to the appli...

  • Article

Report of top 100 articles viewed (list)

Hi folks, We are trying to produce a report for the top 100 articles viewed in the past 6 months, and I'm wondering if it is possible to get a list report.  We can do this outside of ServiceNow. We know there is a KB Articles Viewed widget in classic...

  • Question

Resolved! Integration with other UI frameworks

Widgets created with AIUX can they be used in Service Portal widgets or in UI Builder ?And what about the other way around. Is it possible to integrate a Service Portal widget or a Next Experience component ?

  • Question

Knowledge Center Configuration

Over the past few weeks, I’ve worked with customers on configuring Knowledge Center and found a few things that would have saved me time and a headache.   Create Cross Scope privilege records ServiceNow creates cross scope privilege records for the o...

  • blog

Tuning Predictive Intelligence Models (part 1)

You're sold on using Predictive Intelligence to route work more efficiently, help drive faster resolution, and recommend major incidents before they become a serious problem. AWESOME!  Then, you run your first classification, similarity, or cluster s...

  • Article
  • Multiple Versions
  • Predictive Intelligence

Add Build Agent as a Native Tool Type in AI Agent Configuration

It would be valuable to provide Build Agent as a native option within the Add tool menu when configuring a ServiceNow AI Agent.Currently, AI Agents can be configured with different tool types, including MCP server tools, Flow actions, Subflows, Scrip...

  • Question

Duplicate Articles: how to cancel from the list

In the list of Potential Duplicates in Knowledge Center I have some cluster of 2 articles:- an old expired article- the new article who is exactly the same as the old one (ok, I know this is not the correct behavior)I retire the old article but, afte...

  • Question
  • Now Assist

Inbound email attachment processing

https://www.servicenow.com/docs/r/australia/platform-administration/r_AttachmentLimitProperties.html_________________________________________________________________under the Inbound email attachment processing, was mentioned that "The discarded file...

  • Question

Restrict view access for service portal widgets

Hi All, I’m trying to lock down an icon link widget on the portal to specific groups, but it only worked on my non-production instance and not my production instance. I did the following: The ‘Com.glide.service-portal.user-criteria’ plugin was instal...

  • Question
  • Service Portal

Creating distribution list on premises

In Microsoft active directory v2 spoke we have create group action in that we have different types in that what is global distribution group means?My question is by using that "global distribution group" type can we create Distribution list on premis...

  • Question

Teams Graph Spoke Post Message to Chat Links not Clickable

I am using the teams graph spoke to send a message to a user when a record reaches a particular state. I have tried the raw URL in the message, and this just produced the URL in plain text in the message. I instead used flow variables to construct th...

  • Question
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