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Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Why is Knowledge Center Article Editor so unreliable?

We are trying to start using Knowledge Center across several departments on my company, as we see great value on using articles for incident deflection and end-user trainning. I saw Knowledge Center was introduced in the Zurich upgrade and was happy ...

  • Question

Retsrict auto currency conversion in currenct field

Hi everyone,I have a requirement where I need to store the value of a ServiceNow Currency field in the currency selected by the user, without converting it to the instance reference currency (USD).For example:User selects GBPUser enters 100 GBPI want...

  • Question

Global Seach Icon only show SOW search for some users

Hi team, We can see the search option displayed differently for different users. Some users see the Global Search, while others only see Service Operations Workspace (SOW) Search. The users would like to have access only to Global Search. Currently, ...

  • Question

Building hierarchical queries in PA Dashboard

I've upgraded instance to australia. I had few platform analtics dashboards. Where I want to utilize this feature Building hierarchical queries  in dashboards for Knowledge Tab. I've created Filter by navigating Library > Filters > New as refered thi...

  • Question

Now Assist Analytics Frequently Asked Questions

This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide will help you understand what metrics are availabl...

  • blog

How to add existing reports in Next Expereience UI Dashboards

Unable to add existing reports in In-line editor dashboards and technical editor dashboards. Where only showing data visualizations where only able to see tables, indicators. If I've platform analytics dashboard not able to switch to next UI then is ...

  • Question

Unable to back out Update Set and receiving an error : One more more versions were not able to be backed out. Details can be found in the system log.

I am facing a strange issue while backing out an update set as shown in image Initially we had 20 update sets which have child-parent hierarchy defined in a batch base. So i did try to back out batch base directly which caused some errors. Then i op...

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  • Service Portal

Extracted Fields are not Populating in Table Record

Hi, I am new to using Now Assist in Document Intelligence and am trying to set it up / test within my team's Demo instance. I am having issues with getting the table record to be populated with the extracted values. 1. I have Now Assist products, Doc...

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  • Flow Designer
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