How to pass catalog item variables to email notification

akriti2 · ‎09-06-2016

Hi all,

I have a multiple choice variable named dual_monitor on a catalog item. It has two values yes and no. Also, It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to approve the requested item. How do I pass this variable and its value in the notification. I tried various combinations but unable to refer it. Below is email content. Also requested for field appears blank in the notification. Any suggestions?

.

Thanks & Regards,

Akriti

siva_dirisala · ‎09-07-2016

I had a small typo. Instead of current.ref_sc_req_item.sysapproval.variables.<variable_name>, try

current.sysapproval.ref_sc_req_item.variables.<variable_name>

The "type casting" comes after, not before. By using "ref_sc_req_item", you are type casting sysapproval reference which is of type task. Using this syntax you can get not just the variables, but any other fields that are specific to the record that is type casted.

View solution in original post

shouvik · ‎09-06-2016

If your driving table is sc_req_item or sc_task, then tou can use current.variables.variable_name.

Thanks

Shouvik

PS: Hit like, Helpful or Correct depending on the impact of the response

akriti2 · ‎09-06-2016

Thanks for the reply Shouvik. The driving table is sysapproval_approver. I had tried using ${current.variables.dual_monitor} but it did not work

Tadz · ‎09-06-2016

Hi, you can use: ${current.variables.variablename}

Thanks,

Tadz

akriti2 · ‎09-06-2016

Thanks for the reply Cris. The driving table is sysapproval_approver. I tried had tried using ${current.variables.dual_monitor} but it did not work