ServiceNow AI Platform

Featured AI Gateway Is Back — What's Coming on September 10th, 2026

AI Gateway as part of AI Control Tower is back on September 10th. This post is a heads-up on what's coming and why it matters. A full GA article with documentation links and getting-started guidance will follow at release. What is AI Gateway AI G...

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Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

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Featured Everything you need to know to get started with Next Experience, UI Builder, and Workspaces

Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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[Share Project] Custom Announcements Widget

Hello everyone! I’m thrilled to share my very first project published on ServiceNow Share: a custom solution designed to modernize and enrich the visual experience of Announcements on the Service Portal Out of the box, ServiceNow's Announcements fea...

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Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 3

Bring Your Own Key to ServiceNow KMF — Part 3: Encrypting from Script This is Part 3 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered preparing the instance; Part 2 covered importing...

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Platform and Cloud Security

Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 2

Bring Your Own Key to ServiceNow KMF — Part 2: Importing Your Key This is Part 2 of a three-part series on using your own encryption key inside ServiceNow's Key Management Framework. Part 1 covered the mental model, the role you need, and setting u...

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Platform and Cloud Security

Bring Your Own Key (BYOK) : Encrypting Integration Payloads with ServiceNow KMF - Part 1

Bring Your Own Key to ServiceNow KMF — Part 1: Preparing the Instance If you need to encrypt an outbound integration payload so a third party can decrypt it, you'll quickly hit a wall: KMF never releases key material. That is the entire point of th...

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Orchestration
Platform and Cloud Security

Mobile Publishing - Technical FAQ: Form Submission & Beyond

Mobile Publishing Technical FAQs - Form Submission & Beyond This is the 2nd of 2 Mobile Publishing FAQs. If you are seeking answers to more fundamental questions, like whether this product is right for you, check out our Getting Started FAQ! General...

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Mobile app configuration
Multiple Versions
Now Mobile

Speed Up Flow Testing in ServiceNow with an "Expire Timers" UI Action

If you've worked with Flow Designer long enough, you've probably run into the same challenge during testing: You submit a request, trigger the flow, and then... wait. Maybe the flow contains a 30-minute timer. Maybe it's waiting a few hours before ...

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Dynamic Translation for Virtual Agent with Custom Greeting topic setup and Pre-Chat Survey

Hi ServiceNow Community, I’m working on enabling Dynamic Translation for Virtual Agent. Language Detection and Dynamic Language Translation are enabled for English, Polish, and Spanish under Conversational Interfaces > Settings > Virtual Agent > Mult...

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10,000 Errors, 10 Real Problems: From Syslog Noise to Root Cause

10,000 Errors, 10 Real Problems: From Syslog Noise to Root CauseOver the past several months, I've been working through a platform governance initiative focused on recurring ServiceNow syslog warnings. Like many organizations, we had accumulated a la...

Question

Resolved! Flow Designer - Erro - Invalid pharmacy compound uuid: 4e536ea7-84ba-4819-bedb-344306fef337

has anyone experienced this error when activating a Flow in the Flow designer? I can change and save my flow. I can test the flow, but I can't activate my flow.I'm on the Washington DC version patch4-hotfix1

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Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

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Integration Setup Between ServiceNow and Sap Leanix

Hello team,I have a requirement to setup integration between servicenow and sap leanix .I have created user and also the application registry . And connection test is successful. with the Plugin installation of leanix integration itil role is automa...

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Resolved! Workspace Task Page Configuration Changes Not Reflecting Due to sn_grc_workspace_wq_cache_data Cache

Hi Community,I am facing an issue with a ServiceNow Workspace configuration and would appreciate any guidance from those who have encountered something similar.Scenario: I updated the Task Page Configuration for a workspace, including:Modifying tab c...

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AI Gateway FAQ

AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It governs which MCP servers agents can reach, secures every connection with centralized authentication, and gives AI Stewards co...

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AI Governance for Telecom: Transforming Customer Journeys from Intent to Value

Executive Summary Telecommunications providers face a common challenge: customers expect personalized recommendations delivered instantly, while operators must balance revenue growth, operational efficiency, compliance, and customer experience. The q...

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AI Gateway Is Back — What's Coming on September 10th, 2026