unable to find UI Action with name 'undefined' on table 'change_request' - error message on the screen

[Ram118]

When trying to cancel a change record which is in New state,  getting the below error message.

This is happening after the Rome Upgrade from Paris version.

[Ram118]

There was a change in the UI Action version after the Rome Upgrade. Once, I reverted back to the baseline version. Issue fixed.

[Ranjita Hegde1]

Hi Ram,

I am also facing same issue in our instance which is upgraded to Rome.

Could you please let me know how to revert it to baseline version? could you please let me know which is baseline version?

Thanks & Regards,

Ranjita Hegde

[Ram118 · Accepted solution]

There is another way to overcome this Issue.  

In the UI Action script,  there is a function "gsftSubmit()".  pass "null" as a third parameter. This fixed my issue.(as reverting back to OOB, disabled some customizations).

If this fix the issue, please mark it as helpful.

Thanks!

[Ram118]

There is another way to overcome this Issue.  

In the UI Action script,  there is a function "gsftSubmit()".  pass "null" as a third parameter. This fixed my issue.(as reverting back to OOB, disabled some customizations).

If this fix the issue, please mark it as helpful.

Thanks!

[Dave Hinton]

Ram,

Where have you found documentation on gsftSubmit ?