Where to see the OOB Related lists

Tejaswini9
Tera Expert

‎03-02-2020 02:56 AM

Hello,

Under Related lists module, i am unable to see the OOB related lists for incident like Task sla, incident->parent incident and other Related list and i am selecting the view as default but no luck, can anyone suggest me how to find them.

find_real_file.pngThanks,

Tejaswini

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Suseela Peddise
Kilo Sage
In response to Tejaswini9

‎03-02-2020 06:32 AM

Hi,

Please read the below statement . 

Related list functionality depends on reference fields or many-to-many table relationships. If two tables are related via the system dictionary, one can appear as a related list on the other.

All the available related list are not shown in relationship table. Related list can be created automatically, if you can have reference field(referring to another table) on the table.

For ex: 'Task SLAs' (Task SLA->Task) related list on Incident form

This is not stored or configured in the relationship table. This has been appeared as a related list because 'Task' is a reference field to 'Task' table (base table)on Task SLA table. So, Task SLAs (Task SLA->Task) related list appears on all the tables extended from Task table.

 

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P