There is an existing inbound email action. I'm trying to understand how that action is automatically assigning the raised incident to a particular group so that I can update the assignee and assignment group.Attached is the description of the inboun...
gs.getMessageLang() checks the UI Message table [sys_ui_message]. Is there an alternative way to check for translation from the Translated Name / Field [sys_translated] or Translated Text [sys_translated_text] tables? Most custom translations or tran...
Our "ServiceNow Administrators" group can currently only accommodate 2 active members - is it possible to expand this number?
We created a custom table that is extended from Task and we have state on our form. We have created 4 choices for this table's state field- 'New, In Progress, Closed and Cancelled'. In the form, we are seeing an additional state as '1'. Which I canno...
We're having issues with notifications, not being delivered, onto T-Mobile devices. We can test successfully off platform sending email to the phone number and the messages are received. Anecdotally, T-Mobile devices have been a known issue and the ...
Hello. I have a button i want to open the view "registrering_av_hardware_ved_innkjøp" with. How do you script buttons in forms take you to a specific view? nyHW();function nyHW(){//make the url to a new normal change var url = sysparm_view="re...
Hi all, I have question about Table list form . Now in incident table, it sorted by Number field. But I would like to lift the all sort. Anyone know this? Best Reagrds, Amy
Hi We have recently upgraded our instance to Rome . After the upgrade I can see that the create incident record producer is not showing up on service portal. I can see the record producer on main items under SP but when trying to move it on Service p...
Hi @Ankur Bawiskar Can you please guide me how can I remove script include which is in read only protection from an instance , Thanks
I have requirement to re-direct Non-Itil users to ESC portal. By default every single user is alloted with few roles in the business and everyone are re-directed to backend view which is confusing the ESS user. Can someone please help me here, than...
I am looking for resources or best practice documents or what the Community members have found has worked best in their orgs in regards to notifications... I am having issues with people not reading their ServiceNow email notifications from the syst...
Hi Team,As part of security scoring we are planning to Specify Blacklisted File types by using properties glide.security.attachment_type.use_blacklist - Setting it to Trueglide.attachment.blacklisted.types - Setting the blacklisted file typesglide.a...
Hi All, I wanted to check how many custom tables are allowed for my licence in instance Is there a report or place where I can check how many tables are allowed ?
Is adding annotations the only way to add labels to a form? I am having a problem with controlling annotations visibility using UI policies. At the same time, client scripts seem to only work on UI16 and not agent workspace. Are there alternative met...
I am using catalog client script on submit as below var allFields = g_form.getFieldNames(); for(var fieldName in allFields){ alert( allFields[fieldName]); } it is not working and not allowing to submit the form. i...
