I am familiar with creating knowledge templates and creating article template fields. Each template extends the kb_knowledge table with content blocks for the article. I have a field I would like to use across all templates and would like to create o...
Hi All, I'm having an issue and the suggestions on the portal doesn't get me any further. I have a order guide with some custom HTML widgets to interact with another application. Basically we have repository with all our personnel. Now is the use ca...
Hi community, Using "sn_hr_core.case_reader" and "sn_hr_core.reader" with these roles iam able to edit Hr cases,But My goal is that specific group HR agents can only see the COE( hr service = Account).we dont want them to access other COE cases How...
I'm trying to understand the logic behind the way domain separation was implemented into Identification and Reconciliation, and how to get around one of the poor design choices. In most areas of the system, domain separation follows certain rules abo...
Hello experts, Do you have any idea why is servicenow homepage for Identity provider often set at navpage.do? What will happen if it is set at nav_to.do or are there other .do that could be set for that? Thanks in advance
HI! I've created a freeform board to track activities for a project - as I add cards, they seem to be defaulting to Priority - 4 Low. Can someone point me in the direction to where I can find instruction on how to assign priority on a card (other th...
In the documentation of San Diego under Multi-factor authentication properties the following is stated. Number of times a user can bypass multi-factor authentication (glide.authenticate.multifactor.setup.bypass.count)Number of times that a user can c...
Hello. I'm configuring ITSM Agent Workspace for the first time. I do not have much experience with Widgets or Portal Configuration sadly. From an Interaction Record when the agent clicks "Create Request" and then selects a particular catalog item s...
Hello I am trying to configure the header of a workspace to include a field from the hr task table I see that the configuration of the workspace is set to task which I dont want to change because this should only apply when it is a hr task ticket di...
I am trying to insert a record to a table using table API (/api/now/table/{tableName}). This is the code I have used exactly like given in the developer.servicenow.com. But I am getting an error in response saying {'error': {'detail': 'Required t...
Hello, What is the maximum number of fields that can be coelesced on within a transform map? I have a transform map configured with 12 field mappings. 7 are being coaelesced on and records are still inserting. When I brought it down to 6, only a few ...
I made a mistake in making a transform map, which is now in state completed, how can I restore everything?
Hi, I have a requirement to create a button on portal on click of which 2 things should happen - 1. A new record should be created in Document (dms_document) table, and current record should be updated with inserted record. (This is happening) 2. On...
Hello Experts, I'm currently thinking about using Data Archive and Archive Destroy Rules in order to comply with data protection policies. I've looked for documentation on this and found little about it, so I would like to ask you if, when the des...
Hello,So I'm testing out my new Scripted REST API Code which should pretty much return the body parameters. The parameter that I'm passing has a name of short_description and it's is Short Description Sample.(function process(/*RESTAPIRequest*/ reque...
