Resolved! Scripted Rest API return result without "Result" word in it
How can i get my scripted rest api to return just an array of objects and not contain "Result" before it.
Forum Posts
User Authentication Method
User Authentication Methods: I wanted to know the key difference between Local Database and Single Sign-On user authentication methodologies. While ServiceNow is a cloud based platform what is the difference in having a local database and external da...
while retrieving the record from the field using rest api getting sys id of the request instead of display value
Hi All, We have a third party application where we need to populate the field value from the service now table field value. While retriving the record from the field using api the sys id is getting displayed instead of the display value. The field...
Auto close ticket(Not Inicident) after 3 calendar days after the status is resolved?
Hi, We have a Requirement that, given that the Ticket(Not Incident) status is Resolved. when 3 Calendar days(from Resolved state) are completed. then the status of the Ticket should be changed to Closed automatically. Thanks, Sirisha.
Outbound email is not working
Hi, I am not able to receive any mail from my service now instance(SNOW) looks like some SMTP issue in my personal developer instance.In properties send and received are true as well. I am not able to solve the issue,it's showing like This accoun...
Resolved! Flow Designer - Add one user to multiple groups via variable "List Collector"
Hello Community!I need to create a simple flow which adds one user to multiple groups selected via a "List Collector" variable in an Catalog Item.I cant figure out how to achieve this. I already looked up similar questions in the community but couldn...
Resolved! If condition in workflow, If variable contains value (X or Y) it must trigger catalog task
Hello, I have a requirement to trigger catalog task in workflow if Department Variable (referencing to cmn_department) contains value "Information Technology" or "GST" then it must trigger the catalog task oresle no I have written below If condition ...
Resolved! Users in recipient list not being added to email from communication task
Hi all, I'm trying to setup a communication plan for our change request. The communication plan has 1 communication task definition and 1 communication contact definition. The communication contact definition is set to the type of 'Recipient list' r...
Resolved! In Flow Designer - I want approvals from multiple people in the same group, but it seems like one approval from a group member automatically approves for other members of the same group.
In our DEV environment, San Diego Patch 4, I have created a flow in Flow Designer. Our client wants approvals from Senior Business Owner, Business Owner, Infrastructure Owner, and Development Owner, fields that are referenced on the cmdb_ci_service ...
Error using new GlideDateTime.subtract()
I am trying to use the following code to get the duration between when the record was created and NOW (to get open-to-resolve duration). (function executeRule(current, previous /*null when async*/) { current.u_time_to_resolve = new GlideDateTime.s...
Resolved! Will user be able see the kb article, if has the read criteria for that article but the article and user's system language is different?
Hi, There is 'kb****' knowledge article under "someKB" Knowledge base. The user has read criteria that is mentioned in the Knowledge base. There is no read criteria at knowledge article level. The user's preferred language is 'Netherlands' but in th...
Resolved! ServiceNow integration with external/third-party portal
Dear all, I have an ask for running ServiceNow Platform in a headless fashion to integrate with an existing Service Portal that my customer is running in their environment. We have developed a workflow for citizen data inputs using ServiceNow Portal ...
Resolved! Is it possible to show last clone date on Native UI banner
Hi, My requirement is to display last clone date on banner is it possible OOB. or if someone have a workaround for this
Discovery: Virtual Servers vs Virtual Machine Instance
Hello All, We have recently rolled out Discovery to our production environment. We are starting with our main data centers and mostly targeting infrastructure items such as servers. We are comparing the results from Discovery to our homegrown CMD...
How to add help text to the survey question?
Hi All, How to add help text to the survey question? For example i have survey questions with number scale type. For each questions need show help text like 5 for good,4 for best,3 for average. TIA, Karthik Reddy T.
