I have a very simple user criteria for a catalog item as follows: I have one user in Cincinnati who is not able to access the item while others are. I've gone so far as to run scripting to show me the reference value for location for both users and...
simple business rule script to allow a new child project task to inherit fields from it parent: current.u_customer_parent_account = current.parent.u_customer_parent_account; current.u_customer_account = current.parent.u_customer_account; I've confir...
Hi. I cannot locate where the workflow conditions would be. My workflow properties box looks like this... It's not in the list of related lists for it either... Any ideas? Thanks
how many steps are recommended in Flow Designer by Servicenow?
Hi Expert, I want to send email notification based on some condition of request item variable value. How do i dot walk through of Requested item variables from sysapproval_approver table. I tired but couldn't able to get it. Please assist if you coul...
Hi Could you please help me with the following script?I would like to change to include 'contains' of the catalog item instead of equal to gr.cat_item.name contains "User account" doesn't seem to be correct. answer = ifScript(); function ifScript() {...
Hi Everyone, I'm currently tasked with setting up a inbound action to map a excel sheet imported to transform maps created in the system. This is working fine but then if someone has a image in their email like in their signature for example the imag...
Hi everyone, How do you set approval in workflow? I would like to set the approver to be from variable?the catalog item variable is manager and value will be from manager field. Thanks in advanced.
I see the View Template under EVAM for AI search for "Catalog Search Template" and "Knowledge Search Template". And using these as guides I created my own AI Search Search Sources for the sys_class_name=sc_cat_item_service followed by my own View Te...
Issue with email approvals not working in Service Now We recently discovered an critical issue that we may need your help with. When a user requests something their Manager gets the email to approve, but if they try to approve via email the approv...
Hi good day! We have a customized widget in our Service Portal (created by previous developer) that shows that active RITM Tickets (sc_req_item table) and active Incidents (incident table) of user (see image below). Now, I need to add a new ICON that...
Hi We have UI Action Buttons on top of the screen which we have color coded and also added icons on the buttons thru client script (thanks to SN Guru for the script). It is working as expected on the top in the header but not on the bottom of the for...
Dear All, Greetings !! I am working on a requirement wherein I have to integrate our ServiceNow instance with Sailpoint application. We have received following Endpoint to make a GET method call from Sailpoint in order to fetch record for a specific ...
We have three different choice fields in our Incident form and only when we select one value in field no. 1 then only it shows some corresponding choice values in fields no. 2 and when we select one value in field no. 2 then only it shows some choice...
I have active flow executions that are running because they were triggered by the creation of a survey.I have since updated the flow, but, the pre-existing flow executions are still using the original flow, and not taking the changes that I made, int...
