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Resolved! Notify +Twilio + On-Call

Hello Awesome Members,I am doing a POC to setup Notify sms with On call and through Twilio. I have been following the docs online but seems like I am stuck. Here are the steps I did -The purpose is to simply test assignment on-call rotation members, ...

tiyasa by Giga Expert
  • 5919 Views
  • 7 replies
  • 0 helpfuls

どのテーブルを参照すればデータが取得できるか

以下の項目が、どのテーブルからデータを取得できるかを教えていただきたいです。 参照するだけではデータは取得できないものもあるかと思いますが。。 現在は、ポータル、ナレッジを使用しています。 (Servicenow上でわかるのかも不明です。。)   ①ナレッジの記事毎のアクセス数  (Top10も算出したいです) ②検索キーワードTop10 ③ポータル使用時間(ポータルのログインからログアウト) ④オペレーター1次対応率 ⑤ステータス別対応時間 よろしくお願いいたします。

____54 by Tera Contributor
  • 2641 Views
  • 4 replies
  • 0 helpfuls

Resolved! REST API endpoint for search on incident ticket

When doing a REST API search for incidents I get an HTTP error 400Doing  search_incident_endpoint='/api/now/table/incident?sysparm_query=active%3Dtrue%5EORDERBYDESCnumber%5Estate<3%5E%5Estate<3%5Eshort_description%5Esysparm_limit=10' "Setting request...

RandyK by Mega Contributor
  • 6603 Views
  • 4 replies
  • 0 helpfuls

Omit edit Condition in List control

Hi, I have tasks related lists in requested item form .I want new button to visible only to requested items related to catalog items and if the requested item is not a catalog item then the new button should not be visible.I need script for this in O...

How to use addInfoMessage() (or any UI popup/dialog message) in Flow Designer Action ... WITHOUT using Business Rule or externally triggering Action?

We have a Flow that is validating required fields on Tasks created by the Flow. If the validation fails we revert the Task to previous State and wait for the State to change once again to a Closed state and repeat.When reverting the State, we need of...

Wayne C by Tera Contributor
  • 2693 Views
  • 3 replies
  • 0 helpfuls

Resolved! Service Portal vs ServiceNow Platform

Hi, I am new to servicenow and I'm trying to figure out how this works. This is what I understand- ServiceNow Platform is for developers and admins to configure Applications etc. Customer does not get access to this. For customers we can configure th...

Mudit4 by Kilo Expert
  • 6450 Views
  • 2 replies
  • 3 helpfuls

Check for more values in the if condition

Hi, I'm trying to write an "if" block to check for some values. I have got more values to verify in the if statement of a Business rule. The script is working fine. But I'm trying to find easy and best practice to achieve this.  if(current.u_level_3....

Harish74 by Tera Expert
  • 1670 Views
  • 2 replies
  • 1 helpfuls