Hi, I'd like to know how I'd be able to import data from a third party tool that provides a REST API, without IntegrationHub. Basically, I expected to be able to define a REST message with a GET method, which returns some data, which in turn gets ins...
Hi All, I need to access the virtual agent 'designer'. My user has got the virtual_agent_admin role and can see the virtual agent designer module in the application navigator. However, when my user tries to access the designer, it just keeps on loadi...
Hi All, I need some help on translation for announcement on the portal. I have created an announcement and I have translation in translated text created as well but I switch the language translation is not happening each time i need to do cache.do so...
Has anybody tackled adding a link to the service portal in the user menu after upgrading to San Diego? The old method on UI16 was to use an AngularJS selector and insert an html element into the menu, but that method doesn't seem to work now. I don't...
Hello All, We're facing a weird error on our Flow, There's 3 people on the group "Y_CHG.0001" , the flow is supposedly configured to mark the "Ask for Approval" action as completed and then go to the next step. Image: The strange behavior happening i...
Hello everyone! I am asking in general, -what is considered as best practice when it comes to email notifications? -Do we just deactivate all the OOTB notifications? and make our own if they do not fit our need 100%? -or maybe we can do some changes ...
How do I write a client script to auto populate a reference field when "requested for/name" field is populated?
Hi, I'd like to know if there's an easy way to hide the "Data Table from Instance Definition" widget (or rather, instances of this widget) if no records are returned. The use case is the following: we have a custom table that's populated from a recor...
Hi, I want to customize a user form in resource module in ServiceNow, where if I select the name of the person from User table (using reference field) then first name and last names should be picked and filled up in their respective fields. Currently...
For whatever reason, we're getting the following error after clicking a UI action even though the UI action is successful in setting all of the field values correctly. Since there really isn't an error, is there a line of code I can add to this to cl...
1. We have "/sp" portal 2. Admin user is able to see content in portal home page. https://<<instance name>>.service-now.com/sp 3. Non-Admin users not able to see content in portal home page. Getting a message "Security constraints prevent access to r...
I have claimed my instance in the developer.servicenow.com but when i access to the platform, 4 or 5 seconds after redirects me to the App Engine Studio. Here a video for you to check what's happening:https://youtu.be/G-FqA0k9C64 Any ideas on how to ...
Ok, I have another very weird question. We had a... window where CRs would not be looked at. A message was put in (by someone else in our org who is currently unavailable to ask) where it put up an alert when starting a new CR, listing the dates an...
The List collector variable in a catalog item shows different values in ITIL view and it shows different values in portal view. The first picture is from portal which shows different choices in the phase and the second picture is from ITIL view has d...
How can i get my scripted rest api to return just an array of objects and not contain "Result" before it.
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