Learn more about Analytics Hub, the new all-in-one place for exploration and analysis of Performance Analytics data. Now it's even easier manage targets and thresholds, and explore breakdown combinati...
It's sometimes necessary to select or filter records based on specific times, days, weeks, months, quarters, or years. In those cases the Trend operator in condition builder is your only option. This ...
Have you seen the new training classes about Dashboard Usage Administration and on using Time Series widgets? These are both pretty quick to go through (~30-60 minutes each) and packed with great mate...
First in a new series on ServiceNow reporting. In this session we talk about scenarios when your conditions are dependent on a records related to the table you're reporting on. How many Incidents have...
I tried to explain Performance Analytics in my own Words
The following may help if you would require a report that tracks assignment group changes via the incident table. Having a historical view of Assignment Group changes can help a team or organization s...
Sentiment analysis capabilities would seem to have come a long way in last two years – but is still far from perfect. No matter what sentiment API providers (IBM, Google, Azure) do you use, it’s impor...
* Part 2 is up - you can find it here Introduced in a 2003 article in the Harvard Business Review, NPS or Net Promoter Score has quickly become the gold standard for organizations to evaluate the loya...
I recently was contacted by a customer who was having issues getting a large number of targets into ServiceNow Performance Analytics. He understood the process, but the difficulty he was experiencing ...
In a previous article, I discussed the business value of using Text Analytics against data captured from a Generic Catalog Request, and that article was written from the basis that the actual informat...
Overview In many support offices, there are areas with large monitors on the wall showing off key metrics. What better way to demonstrate to visitors that you are on top of your workload and ensure yo...
Although unknown to many, the capability exists within SeviceNow to create a report based directly on data from an external spreadsheet file -- for example such as a spreadsheet created in the Microso...
A question or request that Customer Support commonly receives from our users is whether there is a way to create a report that will display data from two or more datasets. The answer to this question,...
Interested in Performance Analytics Spotlight but not sure how to get started? Check out this video for step-by-step guidance!
on:
Platform Analytics Academy - September 3rd, 2025 -...
on:
Performance analytics visualisations List for refe...
