Introducing: KPI Composer

We know that everyone has a natural inclination to start building dashboards at the beginning of an analytics project, and for good reason! Dashboards are the most exciting and glamorous part — these ...

Data Collection in Performance Analytics - Office Hours - Dec 4 Recap

During the Performance Analytics and Reporting Office Hours on December 4th, we covered a quick introduction into how the Data Collector works in Performance Analytics. In the session, we reviewed the...

Make Life Easy - "Create Unique Names"

Why is Unique Names important in Performance Analytics & Reporting in ServiceNow? Like anything else being able to search for something based on its name and meaning, has incredible value. Using Uniqu...

Create Value with “Descriptions” in Platform Analytics Components

A description is like the marketing copy used to describe a product’s value to a potential customer. A descriptive Description provides customers with details around features, problems it solves and o...

Responsive Dashboard - Office Hours - Nov 6 Recap

During the Performance Analytics and Reporting Office Hours on November 6th, Product Manager Olga Redkina covered the benefits of Responsive Dashboard in regard to usability and security. Here is the ...

Leveraging Hierarchies in Performance Analytics - Office Hours - Nov 20 Recap

During the Performance Analytics and Reporting Office Hours on November 20th, we covered a quick introduction into how to leverage hierarchies in Performance Analytics. By leveraging the Breakdown Mat...

Workbench Widget - Office Hours - Oct 23 Recap

In October, as part of a Performance Analytics and Reporting Office Hours, we covered Workbench Widget. A Workbench Widget allows you to bring together a collection of different indicators, create con...

Cascading Interactive Filters - Office Hours - Aug 14 Recap

In August, as part of a Performance Analytics and Reporting Office Hours, we covered Cascading Interactive Filters. Cascading Interactive Filters are essentially a group of multiple reference filters ...

Intro into Formula Indicators - Office Hours - April 24 Recap

Back in April, during Performance Analytics and Reporting Office Hours, we covered the basics of Formula Indicators. Formula Indicators provide a powerful way to gain more knowledge from existing indi...

Intro to Custom Interactive Filters - Office Hours - Aug 28 Recap

During the Performance Analytics and Reporting Office Hours on August 28th, we covered the basics of creating a Custom Interactive Filter for use on a dashboard. While it is preferred to stick with ou...

Adding Performance Analytics to a Service Portal - Office Hours - Oct 9 Recap

During this week’s Performance Analytics and Reporting Office Hours, we reviewed how to add a Performance Analytics widget to a Service Portal. Here is an example showing a Performance Analytics widge...

Apples to Apples: An approach for assessing and evaluating your KPIs

If your organization is like most organizations who use Performance Analytics, you probably started with a few specific KPIs but have quickly seen that expand to hundreds. This proliferation of KPIs i...

Highlighting the (Geo) Map data visualization

Hi everyone, I was privileged to, within our weekly PAR office hours, present one of our great out of the box data visualizations we have inside our platform. This being the geographical map report. P...

Is Performance Analytics Enough?

Been getting a lot of questions about the need for complex reporting environments (data warehouses & 3rd party tools) and whether or not PA is "enough". Decided to make a primer for how PA fits into h...