Have to create a breakdown for an incident indicator showing whether the incident is of VIP user or not. VIP user in incident table is Boolean field calculated from user table where a user is identifed as VIP basis labels Platinum, gold or silver cat...
Hi All, I have requirement where, we need to show report for MTTR using incident table. I created the report in Classic UI so, below is the one. But, when I created using indicator, it did not give expected results. Report in Classic UI:Filter Condi...
Hi,I have four tabs in a dashboard, all of them have the same interactive filter. Is it possible to sync these filters so that whatever selection is made on the first tab is automatically synced to all the interactive filters in the other tabs. or is...
Hi All, I have requirement where, we need to show report for MTTR using incident table. I tested this in lower environment and found the similar Indicator which has required conditions. But, when I used that indicator in Workspace, it is not showing ...
Hello,I have installed the Fiscal calendar plugin and we got new choices like Last Fiscal month, Last fiscal year, This fiscal year, etc.The requirement is to get the same choices in the date filter of the interactive filter of date type. In other co...
Hi All, I have a requirement to create a report using Indicators for below existing report filter condition. In my instance, I have the indicator source with below conditions set. The difference between these 2 is only of filter 'State' and 'close co...
Hello, I'm trying to prepare automated indicator which will count number of problems under specific conditions.The conditions are complex, I had to use a PA script to achieve it (and this works fine), but now I have a problem to show collected record...
I have a static content block on a public dashboard that holds a png file. WIth my ServiceNow profile settings, I see the image, but users with view rights only see the broken link icon. I have replaced the png file in the content block and also recr...
Hi Everyone, I'm trying to add a new column for an automated indicator. Steps followed:Navigated to an automated indicatorClicked on "show all records" in the top left cornerI need to add a new column to get displayed "Resolved"Can some on help me?
Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...