I have created a custom KPI under Vendor Workspace and created an assessment for the same. When the user takes the assessment survey and submits the response, the same is not captured in the Facts table "sn_vlm_vmw_asmt_category_results". Kindly assi...
Hi Team,I am creating a time series line chart widget where I want to show the percentage of cases that were closed in one specific region. But the series shows the percentage of created cases in that month and not the closed cases. How can we change...
Hello all, I would like to know if it is possible to have a breakdown source and breakdown on the created/opened field of the incident/change request table with oob date time aggregations as below. Similar to date range interactive filter which allow...
Hi, As i am analysing when Performance Analytics Premium plugin activates for IT Operations Management, does any impact on existing dashboards. And can i get doc's for what are changes happens when we install plugin com.snc.pa.premium.itom. ---> When...
We're trying to show how many approvals are still pending at the end of each month, that are more than 30 days old. The numbers here for average appear to be correct but when I change the time series to see the sum, the number is summing all the nu...
I would like to measure the time taken in each state of story record and make a report on that which includes Breakdowns.
Hi community,I'm new to Performance Analytics and not an expert in ServiceNow, but I'm eager to learn.My post here concerns a particular requirement.I need to measure the number of requested items initially assigned to a "X" group that have a task as...
Hi Everyone, I'm new to service now and exploring, Can we create new system/metric units like Hrs Mins,The goal is to find the difference between two datetime columns in Hrs and Mins For example:Begin: 26-Jan-24 20:25:00End: 27-Jan-24 07:00:00differe...
Hi Experts,I have been asked to create a report on incident table. which will show weekly metrices which includes the states like Draft, Closed and cancelled. There will another column called Completed which is sum of closed+ cancelled. Appreciate t...
Hi... IT Executive Dashboard not showing elements list in the dropdown.
Hi, I have created new Historical Job which ran from Sep 2023 till Mar 01, 2024. (Last 6 Months) It has collected the data for last 6 months. But when I select chart type = Pie Chart, it only shows data for last 1 month: However, if I select chart...
We have a breakdown as filter on a dashboard.. When we select multiple choices in the breakdown, dashboard doesn't show the data for all choices. It works when we select single element. We are using Time series widget. I tested this on formula and au...
Hi All, Can't we use the indicator to show information in pie chart? Pie chart Information is also shown for last 6 months. But, when I used the Indicator and used chart Type= Pie. It did not work. showed below error message: Can anyone please let ...
Records Count is Different when i used same filter in Automated indicator Than table Filter countFilter :- from the Indicator I am getting score as 16 (showing additional day).table filter score 14 .
