Hi folks, Been working on a report and requesting your reporting wisdom I am trying to have a Column Time Series show the count of assets entered into the RITM (Transfer of Disposable Assets). Best I can manage is a count with just the request, but ...
Hello Experts I want to create a trend report with two bars - Incident created and Incident ResolvedAnd a line/ trend to show total backlog Is it possible to create this with Reporting module or we can create this with PA. How can we create this with...
Hi all,Could any of you let me where can i get details on actual use cases on Performance Analytics? or even could you please share requirements which you received? Thanks in advance!
Is there a way we can change the order of the bar graph which is in the horizontal line (Approval Type)?The correct order would be:Change Management >> Technical >> QA >> CAB >> Review
Hello, I'm trying to learn how to make a filter on my dashboard that has different Task types such as Incident, Catalog Task, Incident Task, Change Request that when an option is selected it will then filter results on variety of widgets/reports that...
Is there a way to revise the metric to measure duration of last assignment group? We want to be able to see the duration of each assignment group on the HR Case. Please let me know if you have any other recommendations. Thanks for your help!Bridgett...
Hello community!I'm reading about how to compute the vendor score and I stumble upon its example on this <link>.I have a question for the following KPIs:Number of New IncidentsNumber of Open IncidentsI understand that there is a field called "Directi...
Our team is looking for a way to report how many hits (aka views) our published KB articles from a specific knowledge base receive on a monthly basis, using a multi-level pivot table to track the metrics. Ideally, this report would display the KB art...
We ae a need to run a report that will show approval activity on a change requeset.Example New Change submitted but was Rejected because it did not have proper Business ApprovalUser aquired proper approval and the change is approved. I need to see t...
I've been tasked to create a Dashboard with a scorecard for each Assignment Group we have under IT (34 groups)The scorecard needs to have 7 indicators listed. (each Assignment Group will be put under a tab for each Director) The only solution I have ...
Hi all,1) How to reorder reports on a single tab based on user preference. I do not find any order configuration to change the position of the report.How to reorder the reports within a single tab?2) I have created a interactive filter as below and a...
I want to take the sp_log table a step further and include catalog views the 'IT' view of service now. Is there any table out of box that has view transactions on catalog items on the 'IT' view? I created an indicator on the transaction table and ca...
Hi Team,How to create a dashboard regarding : Inciden Service DashboardMean time to respond - IncidentsTime seriescalculate the Mean time to respond to incidents where the assignment group is "App Engine Admins " per weekgo back 6 months.calculate th...
Is there any OOB OLA Dashboards? I've got a client who has OLA's based on the catalog task response time and they are looking for some OOB dashboards for their OLA's. I've looked but I can't seem to find any. I appreciate any help/information that...
Hi All, We have dashboards built for the uses which have multiple reports on it.When user login, these dashboards loads slow and causes performance issue.I have improved some reports conditions which improved the performance issue faced for some of t...
