Resolved! Adding a Dependency View to a Dashboard
Can we add a Server Dependency View to a Dashboard?
Forum Posts
Resolved! Change Edit button on pop-up
Hello all, We have a calendar in the ITSM Dashboards plugin (com.snc.pa.itsm_dashboards) and we are looking to change the Edit button on the popup that appears when you mouse over the Calendar Event item. I have attached a screenshot to show wha...
Resolved! Problem with open incidents widgets
Hi,I am using the Open incidents widget for the groups breakdown, some incidents had to be assigned to other groups and now this widget does not show the incidents assigned to that new group but shows only when you put the old one. Thank you and best...
Limitations of Performance Analytics
What will be the limitations of performance analytics?
Manual indicator
How to add value to manual indicator periodically through scripting?
Scripting
How to add new value to indicator through client script on specific interval of time ?
Resolved! System Table storing who dashboards are shared with
- Context: -'sys_report_users_groups' is the system table where a record exist for instance of a Group or User that a Report is shared with.E.g. "Report X" is shared with "Group I" and "User P" -- therefore there is a sys_report_users_groups record...
How to fetch daily indicator scores for past 6 months or more?
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
Resolved! Performance Analytics - Showing Yesterdays Date
Hello Community, I'm new to Performance Analytics. I created a PA report that will display incidents per day. However, the report is still displaying yesterday's date. I already created Indicator Source and Scheduled Data Collection that runs daily. ...
how can i make dashboard reports visible to non itil user also.
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Resolved! Hide list view columns in Reports
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Resolved! Performance Analytics Error Incorrect locale information provided on widget
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
SLA Compliance Rates for Resolution and Response SLAs
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
Resolved! Null Values Formula Indicators
Hi Community, I have a formula indicator that computes a percentage (A/B). and collects data for the last 3 months. However I recieve null values but would like to replace it with NA or NAN. Is that possible in ServiceNow ? I tried use this in the f...
how is report_stats table updated ?
Hi All, We are trying to reduce the number of report which have last run greater than 5 months. So I am trying to create a flow which triggers on report_stats table when last run is older than 5 months When does report_stats get updated ? any sched...
