how we can improve the dashboard performance issues?

[Anurag Tripathi · Accepted solution]

Hi,

This is a very open ended question, There are a lot of ways

• Good filters on the reports
• Split Dashboard into tabs, limited reports on each tab
• Avoid real time update on the dashboard

[Anurag Tripathi · Accepted solution]

Here area few links that will help

(3) Best Practices: Reporting - ServiceNow Community

Reporting Guidelines, Best Practices, and Words of... - ServiceNow Community

When you load a dashboard, only the tab in focus is loaded. When you click on next tab the reports on that tab is loaded. this is why splitting into tabs is recommended.

[Anurag Tripathi · Accepted solution]

Hi,

This is a very open ended question, There are a lot of ways

• Good filters on the reports
• Split Dashboard into tabs, limited reports on each tab
• Avoid real time update on the dashboard

[Community Alums]

Hi @Anurag Tripathi , Can you please elaborate more on this?

[Anurag Tripathi · Accepted solution]

Here area few links that will help

(3) Best Practices: Reporting - ServiceNow Community

Reporting Guidelines, Best Practices, and Words of... - ServiceNow Community

When you load a dashboard, only the tab in focus is loaded. When you click on next tab the reports on that tab is loaded. this is why splitting into tabs is recommended.

[Viraj Hudlikar · Accepted solution]

@Hello @Community Alums 

Things you can do to improve your ServiceNow report and dashboard performance

1. Optimize Widgets and Reports

   • Limit the Number of Widgets or Reports: Too many widgets/reports can slow down the dashboard. Keep only the essential ones.

   • Simplify Queries: Ensure that the queries used in widgets are optimized. Avoid complex calculations and unnecessary joins
   • Reduce Data Volume: Use filters to limit the amount of data being processed. For example, instead of querying all incidents, filter to show only active incidents or incidents from the last month

2. Limit Columns and Rows

   • Limit Columns: Reduce the number of columns in list reports to only those necessary for the dashboard.
   • Set Row Limits: Set list limits to 100 or lower to improve loading times.

Also, have a look on below post on community which can be helpful to you.

Solved: Slow loading of the dashboard - ServiceNow Community
How to improve dashboard loading performance - ServiceNow Community

Boosting ServiceNow Performance: Troubleshooting Slow Reports and Dashboards

Troubleshooting slow instance performance - Support and Troubleshooting

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.