I want to predict the category of incident on the basis of short description value given using PI

[Sakshi Singh1]

I have one requirement where I want  the category of incident should be recomended on the basis of Short description of incident with the help of predictive intelligence.

Can you please guide how I can acheive this.

thanks

[palanikumar]

Hi,

You need to train the Predictive Intelligence to make this work. Your requirement falls under Classification Framework of Predictive Intelligence. Refer this link for more details:

https://www.servicenow.com/docs/bundle/vancouver-intelligent-experiences/page/administer/predictive-...

[Ankur Bawiskar]

@Sakshi Singh1 

you should use predictive intelligence

check below links on how to configure

Activate and Configure Predictive Intelligence | ITSM 

Overview of ServiceNow Predictive Intelligence 

If my response helped please mark it correct and close the thread so that it benefits future readers.