Want to make a report that is having only the unique incidents from the Task SLA

[Night]

Need help on it.
As you can see there are multiple INC for the same, which will make the report a mess when I have to show a total number of different incidents that has breached the SLA.
Is there a way to solve it? like having only unique selected.

[Ahmmed Ali · Accepted solution]

Hello @Night 

If your requirement is to show all the incidents which have at least one breached SLA, the you can create report directly on the incident table instead of incident_sla or task_sla as shown below:

You can set additional condition such as incident creation date/assignment group in above filter as usual.

Thank you,

Ali

[Night]

Hi @Ahmmed Ali,
Thanks for the solution it worked as I wanted it to work.

[AndersBGS]

Hi @Night ,

I would recommend you to utilize the conditions: stage is completed AND breach is true.  Y utilizing this, you should only have one SLA for each incident. If several SLA still occurs, then you need to add in a filter for the sla definition is ….

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Night]

Hi @AndersBGS,

Thank you for giving me a helping hand for the question I asked, But the solution do not work to show different incident. 
Regards
Night