As of this writing, with or without Performance Analytics enabled, ServiceNow doesn't come preconfigured to measure Incident First Reply Time (the amount of time it takes an agent to write the first public comment). Prior to migrating to ServiceNow, ...
Breakdown Matrix Vs Breakdown Relation Vs Breakdown Rollup in Performance Analytics In this article we will be deep diving in breakdowns and looking at different use cases and variety of breakdowns you can create withing ServiceNow Performance analy...
Problem:- Recently i found that there is an issue with activation of flow. When you click on activate button in subflow, there is a blank screen appearing . Generally its publish button, but activate button appears on subflow. Resolution:- Clea...
The attachments to this post list all of the out-of-the-box KPIs provided within Performance Analytics content packs. Be sure to download the correct version for your instance.
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Automation Discover...
Welcome, and congratulations on getting started with Performance Analytics! This series of articles will help you activate and configure Performance Analytics in your ServiceNow instance. The articles will also help you start analyzing the collected ...
Welcome to Part 2 of a two-part series on Automation Discovery. In this article I’ll walk you through the installation and creation of your first Automation Discovery report. If you missed Part 1, read that first and come back here. Installing Automa...
Hi Community, ServiceNow's Reporting feature might always amaze you with new possibilities. One of another amazing feature is Map Reports. You can show a World map on a Report and then display Incidents or CIs related to the specific countries. Furth...
INTRODUCTION I want to share a pair of custom interactive filter templates that I've made for Incident Category & Subcategory. The cool part is not that these filter category & subcategory. That's boring. What's cool is that these interlock with each...
SLA Recalculations Have you ever viewed an SLA record, only to have the values for elapsed percentage and time suddenly increase by multiple units? Or have you ever refreshed a list of SLA:s, without seeing the values of elapsed time change at al...
Click on the topic for a quick recap, including recording the session and your reference presentation. This YouTube playlist includes all of our previously recorded Platform Analytics Academy sessions. Enjoy! 2024 - Platform Analytics Academy Sess...
We all have those customers, you know, the ones with 10 reports that have a very small difference, but at its core is the same data. Maybe that customer is you, and you are tired of re-creating the same data over and over. Maybe you have a group of r...
This article will no longer be updated as the topic is deprecated and continued under the umbrella of Platform Analytics. Table of Contents What is Performance Analytics?Trainings & CoursesArticles & Blog PostsVideos & PodcastsTroubleshooting My ...
Hola Community, This question has been asked multiple times on the community and is always quite confusing. Although, it is OOB, we tend to make it complicated. In this video, we will see how can we pull a report of the incidents that are handled by ...
Product Marketing just released a dummies book for Now Intelligence. It has a great overview of the use cases for Virtual Agent, Predictive Intelligence, and Performance Analytics. You can download the PDF here.
Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Analytics Academy sessions via this YouTube playlist. Enjoy! 2023 - Platform Analyti...
I recently saw a tweet from Dan Grady about "actionable analytics" and it made me think about a recent dashboarding experience. I was tasked with re-designing the dashboard for our front line staff-service desk employees, who work in a high-pace, hig...
Dashboards can contain both Performance Analytics widgets as well as reporting widgets. With PA, your indicators should have a fair number of useful breakdowns. To empower users to gain a better understanding of the information presented, as well as ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Service Level Manag...
Problem statement - San Diego release end users may not be able to access homepages. Solution- Please be informed in advance that from the San Diego release, support for homepage functionality is being phased out so all the homepage needs to be conve...
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