After Upgrade to Kingston, Dashboard is Spinning Forever

[Luiz Lucena]

After upgrade to Kingston we had report from a user saying that the dashboard they use to see is no longer working.

They see all the items with a spinning circle forever. I've impersonated that user in other browsers and instances, still same behavior.

Tested with other ITIL users, no issue. Checked the permissions for the affected user, nothing has changed so it should work the way it was working before.

Did anyone experience the same?

Here is the permissions for this dashboard:

[Luiz Lucena]

The arrows below pointing to the line numbers:

Double clicking on them lead us to the script, the screenshot below is from the affected user:

The screenshot below is from my user (both users are admin);

[Adam Stout · Accepted solution]

1) I would put in an incident in HI

2) For this user, try clearing the preference in sys_user_preference for com.snc.pa.ui.preferences_dashboards

[Luiz Lucena]

Thanks, Adam. Was thinking the same to open an incident in HI.

How can I access that "com.snc.pa.ui.preferences_dashboards"?

Throw it in the navigator but it didn't do nothing.

[Adam Stout]

It is a preference in sys_user_preference.

[Luiz Lucena]

Got it!

Found it, cleared and that worked for that user.

Thanks, Adam!