We can see the requested by field when looking at the par_visualization table but the owner field is not available. We'd like to know how we can query the owner field in platform analytics data visualizations.
What is the difference between Business pause duration and Pause duration in the Service Now incident_sla table?My objective is to find the total time an incident was On Hold, considering Working time is from 9 am to 6 pm, and excluding weekends
The com.snc.pa.ui.preferences user preference tracks the chosen breakdown source and selected breakdown source element value on a per-user basis for a dashboard. When the selected elements are changed, this user preference is updated. Where is this l...
I have a requirement of sharing 30 plus reports with 5 Users and 15 Assignment Groups. It is exhausting typing all 20 into every Share section of every report. I can't copy and paste. Is there any way that a non-administrator can select multiple repo...
If you have the dashboard admin role, can you see the shared Groups/Users and can you add Groups/Users?
Hi All, We have a calendar report setup that is being shared on a dashboard. We've add some field styles for state so we have 'state' as an option under the 'highlight based on'. When we load the dashboard this field defaults to '--None -- '. Is t...
Provide answer -What is a key difference between Reporting and Performance Analytics?A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.B. Performance Analytics...
Hi there, Is there a way to create a report which shows list of Requests which don't have any Catalog Tasks assigned? In Catalog Task table I have "Request" reference field, which is filled with Request number if Catalog Task is created under a Reque...
Hello, I'm creating a report on the CMDB Certification Attribute Status [sn_cmdb_ws_dm_certification_attribute_status] table to show failed cmdbtasks for the last 6 months. I'm able to pull element, original value, and certified value in and success...
Hello Community, I have a requirement to add a daily visitor counter widget to the self-service portal (sp).Is this possible and if so what is the process to adding this widget?
While building a quick dashboard to see the operational status of CIs, I need a filter to quickly filter by CI classes available, but I don't manage to make this work after lots of tries. It is even possible with basic dashboard solution?any ideas? ...
Hi,Does "usage_admin" role which grants access to the subscription management overview a licensed role if it is granted to the user with customer service agent role or itil role?Thanks,Alexis
which are features of AI Search ?1 . Uses Zing Search Functionality 2 . can only be used in a Service Portal 3 . Provides type ahead suggestions and typo handling 4 . Delivers a modern consumer grade search experience 5 . Uses machine learning to fin...
